Network Support Engineer; L1, Site Lead

Technical Support Engineer, Opengear (Sandy, UT – Hybrid)

Location:

Sandy, UT – Hybrid

Salary: $63,000.00–$99,000.00 (approx.)

Iron Systems, Inc. is seeking a skilled Technical Support Engineer to maintain computing environments, handle network requirements, perform upgrades, and monitor performance.

• Break‑fix: visually inspect devices, assess equipment status, reboot routers, servers, storage devices, and other equipment.
• Provide loop‑back cables to test circuits remotely, re‑seat or replace components or cables.
• Remove AC/DC power from equipment, clean equipment or connectors, and swap removable storage media.
• Install or replace modular equipment components, conceal firewall components.
• Dispatch equipment for repair, clean fibers, take light levels, install loop backs.
• Provide planned maintenance or circuit migration support.
• Install Small Form Factor Pluggable (SFP) or Gigabit Interface Converters (GBIC).
• Troubleshoot hardware problems on any device, rack and de‑rack any installed device.
• Label and inventory equipment, take digital pictures, record serial numbers.
• Perform tape backup: cassette exchange and storage in strongbox.
• Power cycle routers, servers, switches, and soft‑boot servers.
• Follow Data Eradication process.

• Install cables or optics for new circuits.
• Reconnect, disconnect, or replace existing circuits.
• Test cables and optics.

• Physical cabling, cable management, northbound cabling (fiber/copper/power).
• Rack/stack/jack installations, installation support (PDU, network switches, etc.).
• E‑waste and other cleanup activities.

• Proven experience in a network administrator role.
• Hands‑on experience in networking, routing, and switching.
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure.
• Experience with firewalls, Internet VPNs, remote implementation, troubleshooting, and problem resolution.
• Ability to set up and configure server hardware.
• Familiarity with backup and recovery software and methodologies.
• Strong organizational, prioritizing, and multitasking skills.
• CCNA, Network+, CCNP, CCDP, CCIE or equivalent.
• BSc degree in Computer Science, related field, or equivalent; associate’s degree with emphasis in electronics also acceptable.