SiteOps Data Center Production Operations Engineer

Site Ops Data Center Production Operations Engineer

Meta is seeking a forward‑thinking experienced engineer to join the Production Operations team within our Data Centers. These centers are the foundation upon which our rapidly scaling infrastructure efficiently operates and delivers innovative services. As a member of this team you will work in a fast‑paced, technical environment where adaptability and flexibility are essential.

$40.38/hr - $61.06/hr

• Support platform health by resolving and closing tickets while addressing the root cause, including remote troubleshooting and physical inspection of services in data halls.
• Participate in root cause analysis of highly technical issues within the data center, ranging from automated tooling to hardware and network failures.
• Collaborate with cross‑functional teams on projects and initiatives related to process improvement, hardware, and automation.
• Act as the point of contact for introducing new platforms and hardware to the site, accelerating mass production timelines.
• Use tools and data analysis to identify issues, communicate with stakeholders, and manage or escalate as needed.
• Identify corrective actions for hardware issues, working with internal teams and vendors.
• Influence future design changes to ensure ease of serviceability.
• Solve systemic hardware and/or software issues at scale using scripting, automation, and tooling to drive global resolution.
• Continuously evaluate and identify areas for improvement in processes, tools, and systems to optimize efficiency and repair quality.
• Use data analytics to drive maximum server uptime and utilization, understanding hardware failure rates and service level agreements.
• Support and train team members to evaluate and identify better resolution methods, and define updates to tools and processes.
• Provide engineering support as a go‑to technical resource for the team, leadership, and cross‑functional partners.
• Maintain and update documentation such as procedures, runbooks, and guides.
• Build cross‑functional relationships and influence policies and procedures that improve global data center operations.
• Participate in the 24/7 on‑call rotation.
• Travel up to 15% of the time.

• BS, BA or BEng in a technical field or equivalent experience.
• 5+ years of technical IT experience within an infrastructure environment (e.g., Systems Administrator, Dev Ops Engineer, or SRE).
• Intermediate understanding of Linux (or equivalent OS) in a complex IT environment.
• Hands‑on experience and knowledge of server hardware and components, including storage.
• Intermediate knowledge of data center interdependencies (electrical, cooling, cabling, security, and network).
• Experience managing technical issues and driving root‑cause resolution.
• Experience participating in technical projects related to process improvement, technology, and/or automation.
• Strong communication skills, tailoring messages to the audience.
• Intermediate knowledge of HTTP, DNS, RAID, and DHCP.
• Experience providing technical guidance to external vendors.
• Experience debugging, modifying, or developing scripts in at least one of:
  Bash, PHP, Python, SQL, Rust, Go, or Perl.
• Knowledge of out‑of‑band/lights‑out server communication methods (e.g., IPMI, serial console).
• Experience using data and metrics to drive decisions.

• Experience fostering growth in others and influencing across all organizational levels.
• Experience in a large‑scale data center environment.
• Six Sigma knowledge or certification.
• Experience with large‑scale AI implementations.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and Whats App further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to build the next evolution in social technology.

Meta is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy,…