Deskside Support Engineer

Join to apply for the Deskside Support Engineer role at Bell Techlogix, Inc.

Location:

Salt Lake City, UT. Estimated Salary: $86,400–$98,000.00.

Grow your career. Drive innovation.

At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award‑winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers various training and development programs to help you advance in your career within our company.

Bell Techlogix is a Certified Great Place to Work and is recognized as a Diversity Employer.

The Deskside Support Engineer performs advanced service, repair, and/or installation of computer products, including system hardware, parts management, software, and PCs. The position provides technical support to customers on operational and maintenance aspects of system equipment and serves as the customer contact. Additionally, this role trains other employees on the team.

• Performs routine and advanced computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
• Primarily provides Tier 3 level support; will provide Tier 1 and/or Tier 2 level support as needed.
• Escalates problems and issues to a higher level of support as needed.
• Processes timely and accurate information to ensure compliance with vendor warranty requirements.
• Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
• Adheres to client policies and procedures while maintaining integrity of the customer’s data.
• Maintains and updates work order tickets in client’s ITSM tool.
• Coordinates across multiple departments/vendors to provide support.
• Represents Bell Techlogix professionally and communicates effectively with customers and associates.
• Interacts with the customer when responding to technical questions or requests for information.
• Supports the Team Lead and/or Supervisor with reporting and responsibility coverage.
• Trains other technicians.
• Maintains regular attendance.
• Other duties as assigned by management.

• Must have a high school diploma or equivalent; college degree in a related field is preferred.
• At least 5 years of technical or related experience is preferred. Relevant education may substitute technical experience.
• Proficient in troubleshooting and repair of various manufacturers’ laptops, desktops, printers, and peripherals.
• Working knowledge and hands‑on experience supporting handheld devices and/or mobile devices.
• Working knowledge and understanding of client’s hardware platforms.
• Working knowledge and understanding of client’s software and user base.
• Working knowledge and understanding of AD and SCCM (or similar software).
• Proficient with various versions of Microsoft operating systems and macOS.
• Proficient with various versions of Microsoft Office and G‑Suite is preferred.
• Knowledge of industry quality standards.
• OEM certifications obtained to perform warranty repairs, as required.
• Client‑required certifications, if needed.

• Ability to travel to Bell Techlogix or client site locations; overnight stays required on some occasions.
• Strong verbal and written communication skills.
• Ability to explain product material to a variety of audiences at all levels of the business.
• Ability to work independently and as a member of a team.
• Effective interpersonal skills.
• Attention to detail, excellent organizational skills, and solid customer service skills.
• Professional dress code and general appearance are required.

• Must be able to lift and carry at least 50 lbs.
• Must be able to stand, walk, and sit for long periods.
• Must be able to work in a fast‑paced environment.
• Manual dexterity to use keyboard to input information.

• Computer
• Phone
• Company vehicle, if provided.

• Must pass background check.
• Must pass pre‑employment drug test.
• Must maintain required certification levels.
• Must have a valid driver’s license.
• Must have a reliable vehicle and maintain proper insurance while employed.
• Must maintain required security clearance, as needed.

Bell Techlogix is an equal opportunity employer. We encourage applications from all qualified individuals.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industry: IT Services and IT Consulting