Senior ServiceNow Developer

Holmdel, New Jersey, United States;
New York, New York, United States;
Salt Lake City, Utah, United States;
Washington, District of Columbia, United States

Met Tel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.

We are looking for a Senior Service Now Developer to join our Corporate IT Team in NYC!

We are seeking a talented Senior Service Now Developer to join our team and help us in designing, developing, and implementing solutions within the Service Now platform. As a Senior Service Now Developer, you will be responsible for analyzing business requirements, configuring applications, building workflows, and customizing Service Now applications to meet the needs of our organization across multiple Service Now product lines including ITSM, ITOM, ITAM, GRC, and HR Service Delivery.

• Creates and delivers Service Now solutions that consider long-term technical architecture, process design, and Service Now technical standards
• Designs and develops custom scoped applications using Service Now Studio, following best practices for application architecture and reusability
• Develops and maintains Service Now APIs including Table API, Import Set API, and Scripted REST APIs for system integrations
• Optimizes platform performance through query optimization, script performance tuning, and instance health monitoring
• Manages update sets, conducts code reviews, and implements release management best practices across development, test, and production instances
• Develops and maintains Automated Test Framework (ATF) test suites to ensure solution quality and regression testing
• Supports the engagement efforts related to platform-wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key sponsors and stakeholders
• Advises stakeholders in their efforts to take advantage of the Service Now Platform s capabilities to improve their existing processes across ITSM, ITOM, ITAM, GRC, and HR Service Delivery modules
• Leads design workshops across multiple Service Now products and capabilities
• Drafts technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting stakeholders in reviewing and approving them
• Provides technical leadership, guidance, and ad-hoc oversight/training for system administrators and junior developers
• Leads technical aspects of project delivery and solution delivery for projects, providing oversight and unit testing of development work
• Serves as a lead member of an overall engagement project team focused on delivering successful and substantive stakeholder outcomes
• Develops required integration components (SSO, LDAP, REST, SOAP, Integration Hub) with multiple systems
• Develops and maintains Service Portal and UI Builder components using modern web frameworks
• Develops and maintains custom scoped applications following Service Now best practices
• Manages multiple concurrent projects/initiatives while maintaining quality and meeting deadlines
• Provides technical leadership, training, and mentoring to other members of the Service Now delivery team
• Translates complex technical concepts for non-technical stakeholders
• Configure and customize Service Now modules including but not limited to…