Solution Administrator; LMS Admin

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If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals.

The salary range for this position is $73,000.00 - $ (Professional Grade 308). Compensation decisions are made based on skill sets, experience, training, licensure, certifications, and other business and organizational needs.

The Solution Administrator (LMS Admin) is responsible for Solution Management, Integration Maintenance, Ed Tech Engagement, Security and Compliance, Disaster Recovery and Business Continuity, User Support and Training, Vendor Management, Integration Review and Advisement, Performance Monitoring and Optimization, and Policy Development and Documentation. The Learning Management Systems Administrator ensures the seamless operation of the university’s technological infrastructure while adhering to industry standards and best practices.

• Oversees the administration and maintenance of software solutions critical to the university's operations.
• Manages the integration of various systems and platforms to ensure interoperability and data consistency.
• Collaborates with faculty and staff to identify, evaluate, and implement educational technologies that enhance the learning experience.
• Implements and enforces security protocols to safeguard sensitive information and ensure compliance with relevant regulations.
• Develops and maintains comprehensive plans to mitigate the impact of disasters and ensure business continuity.
• Provides technical support to users and conducts training sessions to promote efficient use of technology resources.
• Liaises with vendors to negotiate contracts, resolve issues, and ensure service level agreements are met.
• Evaluates proposed integrations for feasibility, compatibility, and alignment with organizational objectives.
• Monitors system performance, identifies bottlenecks, and implements optimizations to enhance efficiency.
• Develops and updates policies, procedures, and documentation related to technology usage and administration.
• Performs other related duties as assigned.

• Proficiency in system administration, particularly in cloud-based environments.
• Strong understanding of integration techniques and protocols.
• Knowledge of educational technologies and their applications in online learning environments.
• Familiarity with cybersecurity principles and best practices.
• Experience with disaster recovery planning and implementation.
• Excellent communication and interpersonal skills.
• Ability to troubleshoot technical issues and provide timely solutions.
• Strong project management and organizational skills.
• Familiarity with vendor management and contract negotiation.
• Understanding of accreditation standards, regulatory requirements, and industry best practices related to program development and institutional compliance.
• Proven ability to design and assess curriculum effectiveness, learning outcomes, and student engagement strategies in a Competency-based Education model.
• Experience with online learning platforms, learning management systems (LMS), and educational technologies used in online and hybrid learning environments.
• Knowledge of adult learning theories and principles, including instructional design methodologies tailored to adult learners in diverse academic settings.
• Ability to collaborate effectively with academic departments, faculty members, subject matter experts, and instructional designers to develop and deliver high-quality educational programs.
• Strong project management skills, including the ability to coordinate cross-functional teams, manage project timelines, and ensure alignment with departmental goals and objectives.
• Proficiency in data analysis and interpretation to…