Configuration Management Database Administrator
Listed on 2026-01-01
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IT/Tech
IT Consultant, Data Engineer
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The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the current range is:
Grade:
Technical 404 Pay Range: $79,300.00 - $
Job Profile Summary The Configuration Management Database (CMDB) Administrator is responsible for the end-to-end management, integrity, and optimization of the organization’s Configuration Management Database within Service Now. This role ensures the completeness, accuracy, and compliance of all configuration data, enabling effective IT Service Management (ITSM), change management, and operational decision-making. The CMDB Administrator applies advanced technical expertise to maintain configuration items (CIs), relationships, and attributes, and drives continuous improvement in configuration management processes.
Job Duties and Responsibilities CMDB Data Management & Integrity- Update the CMDB to ensure that CIs are identified, classified, and documented through escalated tasks in Service Now.
- Enforce data standards, normalization, and validation to uphold data integrity.
- Conduct audits to resolve discrepancies, duplicates, and inconsistencies.
- Define CI types, classes, and attributes according to CSDM and organizational standards.
- Maintain CI relationships to represent dependencies, architectures, and service models.
- Configure dependency maps for impact analysis, risk assessment, and outage management.
- Ensure that CI data reflects the production environment to support change processes.
- Integrate the CMDB with ITSM tools and systems for data exchange and automation, including asset discovery from cloud (AWS, Azure, OCI) and on-premises environments.
- Develop and maintain discovery scripts, patterns, and IRE rules to enrich CIs and prevent duplicates.
- Collaborate with teams to enhance CMDB functionality and integration.
- Generate reports on CMDB health, metrics, trends, and risks for stakeholders.
- Analyze data, including mining for forecasts, to recommend optimizations and support IT governance.
- Improve practices and update the Knowledge Library with new processes.
- Act as a subject matter expert (SME), providing guidance to IT and business teams.
- Build rapport with leaders and proactively involve infrastructure teams.
- Lead training sessions on CMDB practices and systems.
- Communicate updates and standards to ensure alignment.
- Participate in CAB meetings, providing CI data and analysis.
- Provide after-hours support for incidents through Microsoft Teams and Ops Genie.
- Perform other duties and functions, including mentoring, as assigned.
- Self-motivated to work independently, prioritize, and manage multiple issues in high-pressure environments.
- Ability to anticipate obstacles and develop contingency plans.
- Awareness of technologies, architectures, and best practices; able to handle interruptions and multitask.
- Adherence to standards across technology areas.
- Advanced analytical skills for problem-solving with minimal intervention, including data mining.
- Advanced communication skills for…
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