Configuration Management Database Administrator

Position: Configuration Management Database Administrator I

Configuration Management Database Administrator I

Grade:
Technical 404

Pay Range: $79,300.00 - $

Job Profile Summary

The Configuration Management Database (CMDB) Administrator is responsible for the end‑to‑end management, integrity, and optimization of the organization’s CMDB within Service Now. This role ensures the completeness, accuracy, and compliance of all configuration data, enabling effective IT Service Management (ITSM), change management, and operational decision‑making. The CMDB Administrator applies advanced technical expertise to maintain configuration items (CIs), relationships, and attributes, and drives continuous improvement in configuration management processes.

Job Duties And Responsibilities CMDB Data Management & Integrity

• Update the CMDB to ensure that CIs are identified, classified, and documented through escalated tasks in Service Now.
• Enforce data standards, normalization, and validation to uphold data integrity.
• Conduct audits to resolve discrepancies, duplicates, and inconsistencies.
• Define CI types, classes, and attributes according to CSDM and organizational standards.

CI Lifecycle & Relationship Mapping

• Maintain CI relationships to represent dependencies, architectures, and service models.
• Configure dependency maps for impact analysis, risk assessment, and outage management.
• Ensure that CI data reflects the production environment to support change processes.

Integration, Automation & Tool Enhancement

• Integrate the CMDB with ITSM tools and systems for data exchange and automation, including asset discovery from cloud (AWS, Azure, OCI) and on‑premises environments.
• Develop and maintain discovery scripts, patterns, and IRE rules to enrich CIs and prevent duplicates.
• Collaborate with teams to enhance CMDB functionality and integration.

Reporting, Analysis & Continuous Improvement

• Generate reports on CMDB health, metrics, trends, and risks for stakeholders.
• Analyze data, including mining for forecasts, to recommend optimizations and support IT governance.
• Improve practices and update the Knowledge Library with new processes.

Collaboration, Communication & Training

• Act as a subject matter expert (SME), providing guidance to IT and business teams.
• Build rapport with leaders and proactively involve infrastructure teams.
• Lead training sessions on CMDB practices and systems.
• Communicate updates and standards to ensure alignment.

Incident & Change Management Support

• Participate in CAB meetings, providing CI data and analysis.
• Provide after‑hours support for incidents through Microsoft Teams and Ops Genie.
• Perform other duties and functions, including mentoring, as assigned.

Knowledge, Skills, And Abilities (KSAs)

• Self‑motivated to work independently, prioritize, and manage multiple issues in high‑pressure environments.
• Ability to anticipate obstacles and develop contingency plans.
• Awareness of technologies, architectures, and best practices; able to handle interruptions and multitask.
• Adherence to standards across technology areas.
• Advanced analytical skills for problem‑solving with minimal intervention, including data mining.
• Advanced communication skills for executive‑level correspondence.
• Senior‑level understanding of university applications, systems, AWS, CSDM, and Service Now.
• Ability to apply leadership principles and provide mentoring.

Minimum Qualifications

• High school diploma or equivalent.
• One year of experience in Application Support Engineer I, Problem Analyst I, or software/infrastructure engineering.
• Familiarity with AWS services.
• Data mining experience for modeling and trends.
• Advanced Service Now administration skills.
• Familiarity with CSDM in CMDB.
• Equivalent experience may substitute for education (one year of experience per one year of education, at manager's discretion).

Preferred Qualifications

• Bachelor’s degree.
• AWS Cloud Practitioner certification.
• Linux+ certification.
• ITIL Foundations v4 certification.
• Knowledge of Agile methodologies.
• IIQ experience.

Position & Application Details

This is a full‑time, regular position (40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and…