Services Support Rep

About BCforward

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana, with delivery centers in 17 locations across North America, as well as Hyderabad, India, and Puerto Rico. We are currently the largest consulting firm and largest MBE-certified firm headquartered in Indiana.

With over 14 years of uninterrupted growth, the addition of two brands (Stafforward and PMforward), and a team of more than 1400 resources, our teams deliver services to multiple industries in both the public and private sectors. BCforward’s dedicated staffing professionals have placed thousands of talented individuals over the past decade, maintaining retention rates higher than the industry average.

Services Support Rep 2

Minimum Wage to Contractor: $15.54 (Approx. 3 Months, CTH)

SLC, UT

If presenting a candidate who has previously worked at Unisys as a contractor or employee, please note this at the top of the resume for rehire eligibility verification.

Ex.

Joanna Bui

* Previous Unisys Contractor

Shift availability: 8 am - 5 pm

Duration is approximately 3 months, temp to perm.
Current shift: FT. Candidates must be open to work any shift from 4:00 am to 9:00 pm, including weekends.

* Please indicate ALL shift availabilities at the top of the candidate resumes, including days, hours, and whether full-time.

* Include the Technical/Customer Service Questionnaire in the resume document, after the resume portion.

Our helpdesk agents handle inbound calls from external and internal customers seeking technical support. The technical products supported vary from hardware to software, depending on the client. All candidates will receive full training to handle each call type.

• Provide first-line telephone technical support for hardware, systems, and software applications.
• Answer questions about installation, operation, configuration, and usage of products.
• Use diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Provide remote support and troubleshooting to resolve customer issues.
• Support internal and external customers.
• Escalate complex problems to higher-level support within the organization.

• High School Diploma or GED required.
• Previous technical support experience preferred; certifications like A+, MCP, Dell are a plus but not required.
• Technical skills in PC hardware, network troubleshooting, Windows OS, Microsoft Office/Outlook, Lotus Notes/Smart Suite;
  Mac skills are a plus.
• Effective communication skills, both written and oral, and accurate typing skills.
• Ability to troubleshoot and identify causes of PC behaviors.

Candidates should have experience troubleshooting Windows 7, Office 2007/2010, and network issues. Knowledge of how networks and the internet work is essential. Prior call center experience is helpful but not mandatory if technical skills are demonstrated.

When sourcing candidates for Salt Lake City, always: