IT Support Technician

For more information about the jobs listed below or our application process, please contact our Human Resource Recruiters at  and ask for Jessica Constantino ext. 2209 or Brenda Soto ext. 2131

Salt Lake City, Utah, United States - 84101

Description

At First Step House
, "We help people build lives of meaning, purpose, and recovery," and we are dedicated to this mission.

We are hiring a full time IT Support Technician in Salt Lake City, Utah!!

The Helpdesk Technician provides frontline technical support to end-users across the organization, ensuring reliable and efficient use of hardware, software, and network resources in day-to-day operations. This entry-level role is ideal for a Computer Science student seeking hands‑on experience while completing their degree or new Information Technology professionals. The technician plays a critical role in minimizing user downtime, resolving issues quickly and courteously, and enabling employees to focus on their core responsibilities, directly contributing to overall organizational productivity and employee satisfaction.

• Salary: $49,000 – $54,000 per year
• Schedule: Monday – Thursday | 8 AM – 5 PM

Our full‑time benefits include:

• Robust paid time off program with enhanced benefits as you grow with us
• 15 paid holidays annually, including your birthday
• 401(k) employer matching (up to 5%)
• Opportunity for annual merit increase and annual bonus

Education and Experience:

• Previous helpdesk, technical support, or IT‑related internship experience preferred but not required
• CompTIA A+, Network+, Microsoft 365 Fundamentals, or similar certification preferred but not required

Requirements:

• Must have strong interpersonal skills, including the ability to listen carefully, explain technical concepts in simple terms, and maintain a positive attitude with frustrated users
• Must have excellent verbal and written communication skills
• Must be organized, able to follow instructions precisely, and manage time effectively
• Must have the ability to work accurately under pressure with high attention to detail
• Must have working knowledge of Microsoft 365 suite and basic Active Directory/Entra
• Must understand core networking concepts (TCP/IP, DNS, DHCP, Wi‑Fi, VPN, VLAN, ACLs, etc.)
• Must be comfortable learning and using ticketing systems, remote‑support tools, and basic diagnostic utilities

Duties include but not limited to:

• Provide prompt and professional first‑level technical support via phone, email, chat, ticketing system, or in‑person for hardware, software, and connectivity issues
• Troubleshoot and resolve common end‑user problems on Windows and IOS devices (e.g., slow performance, application errors, peripheral issues)
• Assist users with Microsoft 365 applications and services (Outlook, Teams, One Drive, SharePoint, Word, Excel, PowerPoint, etc.)
• Perform basic user administration in Microsoft 365 Admin Center and Active Directory/Entra  (create accounts, reset passwords, assign licenses, manage groups)
• Diagnose and fix basic networking issues including wired/wireless connectivity, VPN, printer setup, IP conflicts, and DNS/DHCP problems
• Accurately log, track, update, and close support tickets in the organization’s ticketing system
• Escalate complex or unresolved issues to senior IT staff while keeping users informed of progress
• Create and maintain simple knowledge‑based articles and user self‑help guides
• Assist with new user onboarding (equipment setup, account creation, orientation to tools, troubleshooting)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

Do you love helping others? Are you excited to work for an organization that is continuously voted as a Top Work Place by the staff? First Step House is looking to hire individuals who are driven to provide the best client experience possible. If you are a results‑driven, passionate person, who enjoys challenges and the rewards that come from them, we’d love to hear from you.

Underlying all that we do at First Step House is a deep regard for the person. Many of our clients…