Technical Account Manger, Cloud

Overview

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego.

At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500.

Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.

The Customer Success Team at Lucid Software plays a central role in helping our most valuable customers achieve measurable success through the adoption of Lucid’s products. As a Senior Cloud Customer Success Manager (CSM), you will go beyond traditional customer success management — blending strategic partnership with deep technical expertise in cloud platforms and integrations.

You’ll partner closely with other CSMs, managing the portion of their books of business that includes customers leveraging Lucid’s cloud offerings. You’ll serve as the cloud adoption expert, driving expansion and retention by helping customers optimize their cloud environments, streamline workflows, and fully realize the power of Lucid’s solutions in the cloud.

This role is designed for someone who thrives at the intersection of customer success and technology, and who can influence product adoption, reduce churn, and guide customers through complex technical ecosystems.