Business Systems Analyst

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Grade:
Professional 308 Pay Range: $73,000.00 - $

• Develops a robust understanding and application of current and historical business processes, system architectures, interfaces and data access methods to ensure the most favorable experience for students and employees.
• Diagnoses and troubleshoots system interface and data integration issues for current processes and programs, leveraging strong coding skills and expertise in architecture design.
• Diagnoses and recommends business process changes to increase efficiency and create cost-saving outcomes.
• Ensures changes to business processes are implemented correctly and align with strategic direction.
• Conducts research into applicable systems and possible alternatives to provide more informed recommendations to business or IT related changes.
• Represents system architecture with leadership, employees, and external stakeholders on behalf of department users.
• Plans and presents proposals for system upgrades and new system architectures that support and deliver desired outcomes.
• Develops, tests, and implements software systems using strong coding skills and system architecture design.
• Emerging subject matter expert in database management, system architecture, Excel, higher education systems and customer relationship management (CRM) system.
• Integrates third‑party products with existing infrastructure and optimizes performance for high utilization environments.
• Develops training and informational documentation for users internal and external to department, gathering and receiving approval for information from stakeholders across the university.
• Performs quality control audits for data integrity, system process administration and provides solutions to enhance user navigation of programs and processes.
• Builds and maintains strong relationships with multiple and diverse team members such as technology, project management and other internal and external stakeholders.
• Gathers project requirements from stakeholders across multiple departments.
• Leads configuration‑based changes that ensure business processes and procedures are upheld.
• Manages multiple projects concurrently, applying appropriate project management techniques such as Agile and waterfall as needed.
• Creates and maintains comprehensive project and technical documentation, ensuring all stakeholders have clear visibility and access.
• Oversees the system interface between key department programs and software.
• Collects and analyzes feedback from users to enhance staff and student experiences, leading to improved satisfaction scores.
• Updates and documents technical procedures and processes.
• Writes, reviews, and executes unit tests to ensure high‑quality code delivery.
• Engages in performance tuning and optimization of systems for enhanced reliability and efficiency.
• Performs other job‑related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

• Solid understanding of when to apply configuration and when to apply custom code.
• Write clean, scalable, and efficient code following best practices and coding standards.
• Up to date knowledge of latest releases in customer relationship…