Customer Support Agent

Customer Support Agent

Location:

Salt Lake City, Utah
Job
Join to apply for this role at HID.

Responsible for providing 1st level support for Iden Trust customers and related products. This position involves effectively communicating with the customer and using the appropriate tools for troubleshooting and ticketing issue resolution.

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. HID is a high‑tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. HID Global IAM products protect more than 85 million user identities and focus on Zero Trust security.

• Respond to informational/technical requests via telephone and email.
• Create detailed entries of call records in the ticketing system.
• Work with and troubleshoot in Windows operating system.
• Build a positive rapport with customers and take ownership of issues raised.
• Stay current on security policies and practices.

• High School Diploma/GED; some college coursework completed in Computer Sciences.
• 0–1 year of experience in customer support or a related field.
• 0–1 year of experience providing technical assistance via phone.
• Excellent communication skills and proven record of providing excellent customer service.
• Troubleshooting and resolution skills, researching problems before escalating.
• Ability to work flexible hours based on business need.

• Competitive salary and reward package.
• Competitive benefits and annual leave, allowing for work‑life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources.
• Being part of a global organization that pioneers secure hardware, software and services.

• Empowerment:
  Work as part of a global team in a flexible environment, learning and enhancing your expertise.
• Innovation:
  Embrace challenges and drive change; flexible work arrangements available.
• Integrity:
  Results‑oriented, reliable, and straightforward values; inclusive workplace.

HID is committed to building a diverse, equitable, and inclusive workforce. As an equal‑opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or other legally protected characteristic. If you have a disability and require assistance or accommodation, please contact acc