Director of Network Operations

Director of Network Operations

Wi-Fiber is seeking a Director of Network Operations to own the reliability, scalability, and evolution of our multi-vendor WISP / hybrid ISP network. Reporting directly to the Chief Operating Officer (COO), this role leads our 24/7 Network Operations Center (NOC), drives our transition toward SDN/VXLAN-based architectures, and oversees network integration for mergers and acquisitions.

Join the company recognized as the #1 Internet Service Provider (ISP) in Northern Utah five years in a row—now expanding across multiple states.

Total Compensation: $80,000 – $100,000 a mix of Base Salary, Bonus and Stock Options.

• Own the network operations strategy and roadmap across all markets.
• Lead the architectural transition toward SDN principles and VXLAN-based designs to improve agility, resilience, and operational efficiency.
• Provide technical governance for core routing, traffic engineering, and network security policies.

• Lead planning and execution of network integrations for acquired ISPs.
• Harmonize routing, IP addressing, hardware standards, and operational processes into Wi-Fiber norms.
• Coordinate cross‑functional teams (Engineering/IT, NOC, Field Ops, Finance, Customer Support) to ensure smooth cutovers with minimal customer impact.

• Act as the final authority on routing design, implementation, and optimization.
• Oversee transit and peering relationships to ensure performance, resiliency, and cost-effectiveness.
• Guide capacity planning across backbone, aggregation, and access layers.
• Lead the 24/7 NOC as the final technical escalation point for complex, customer‑impacting issues (Level 3).
• Set and enforce SLAs for uptime, response, and resolution; relentlessly drive down MTTR.
• Ensure robust incident management, problem management, and post‑incident review (RCA) practices.

• Define, implement, and govern core Network Operations workflows (incident, change, maintenance, deployment, and project tracking).
• Align network operations with Business Support Systems (BSS) and Operational Support Systems (OSS) for accurate provisioning, billing integrity, and efficient fault management.
• Champion best‑in‑class project management methodologies and tools to track work, resources, and deliverables.
• Own network‑related OpEx and Cap Ex budgets.
• Prioritize and justify investments, ensuring clear ROI and alignment with strategic goals.
• Monitor network operating costs and drive efficiency improvements without compromising quality or reliability.

• Develop dashboards and reporting structures to track key network health and business metrics (e.g., activations, deactivations, net activations, total subscribers, network uptime, average revenue over the last 3 months, MRR lost, churn).
• Regularly report network performance and project health to the executive team and Board.
• Implement systems and practices that enable data‑driven decision‑making at all levels of Network Operations.
• Lead communications during major incidents—translating complex technical issues into clear updates for executives and other stakeholders.
• Prepare and deliver strategic presentations on network roadmaps, risks, and capital needs.
• Recruit, develop, and retain highly skilled network engineers and NOC staff; build a strong culture of ownership, learning, and accountability.

• Industry & Leadership
  
  Experience:
  
  10+ years in telecommunications or ISP environments, including 5+ years in a senior management or director‑level role overseeing mission‑critical network operations or NOC functions.
• Advanced Routing & Virtualization: Expert‑level competency designing, deploying, and operating OSPF and BGP in production, plus architectural experience planning and implementing large‑scale VXLAN and SDN/virtualized network solutions.
• WISP & Access Network Expertise: Deep, hands‑on leadership experience with large‑scale wireless and fiber deployments; strong familiarity with Cambium, Tarana, and Ubiquiti platforms; advanced proficiency with Mikrotik Router
  
  OS.
• Operations & Process Acumen: Proven track record designing and…