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IT Support Technical Support

Hybrid Incident & Escalation Lead - Resolver

Job in Salt Lake City, Salt Lake County, Utah, 84193, USA
Listing for: MongoDB
Full Time position
Listed on 2026-01-06
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Job Description & How to Apply Below
A leading technology company based in Salt Lake City is seeking a skilled individual to manage critical customer escalations and incidents. You will collaborate with cross-functional teams to ensure timely resolutions while maintaining clear communication with stakeholders. Ideal applicants will have 3+ years of experience in handling technical escalations and possess a strong technical background in Software, Dev Ops, or Systems Engineering.

The role requires excellent communication, negotiation skills, and the ability to drive incident management processes effectively. A hybrid working model is offered.
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