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Senior CX Incident & Bug Analyst

Job in Salt Lake City, Salt Lake County, Utah, 84193, USA
Listing for: Coinbase
Full Time position
Listed on 2026-01-07
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading cryptocurrency exchange in Salt Lake City is seeking an Analyst for CX Incident Response. This role requires managing day-to-day operations addressing customer-facing incidents, ensuring seamless support experiences. Candidates should possess a passion for the mission and must have at least 2 years of relevant experience and familiarity with CRM tools like Salesforce. The position mandates effective communication with internal stakeholders and requires a calm demeanor in high-pressure situations.

A full-time commitment is needed, with potential for hybrid work arrangements.
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Position Requirements
10+ Years work experience
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