Applications Administrator Lead

Applications Administrator Lead

Join as the Applications Administrator Lead at The Church of Jesus Christ of Latter‑day Saints
. You will lead the administration, reliability, and continuous improvement of core enterprise applications supporting more than 5,000 instructors and workforce staff worldwide, while managing a team of three student employees.

Core Applications

• Anthology Student (SIS) and Portal
• Anthology Reach, Apply, Succeed (Microsoft Dynamics 365 CRM)
• BYU-Pathway Data Repository (including the Anthology Data Warehouse)
• Canvas
• Zoom
• BYU-Pathway Integration Adapters

Key Responsibilities

• Serve as the primary administrator and subject‑matter expert for assigned enterprise applications, ensuring reliability, scalability, and optimal performance.
• Plan and execute system configurations, upgrades, integrations, and access controls with minimal oversight.
• Administer Anthology SIS and related systems, manage configurations, integrations, Azure AD‑based access controls, and ensure data accuracy and governance compliance.
• Monitor application health and performance, lead issue investigation and resolution, and coordinate with vendors and internal partners as needed.
• Identify and implement process and technology improvements to enhance efficiency, reliability, and user experience.
• Enforce logical and physical security controls and ensure compliance with FERPA and institutional data privacy standards.
• Provide or coordinate after‑hours support during critical system maintenance, upgrades, or outages.
• Collaborate closely with Academic Student Support, Admissions, the Registrar’s Office, ICT, and other stakeholders to align systems with institutional priorities.
• Maintain clear documentation for system configurations, processes, and support workflows.
• Perform additional responsibilities as assigned to support evolving organizational needs.

Required Qualifications

• Bachelor’s degree in Information Systems, Business, Administration, or related field, or equivalent experience.
• Minimum of two years of experience in applications administration or a closely related technical role.
• Demonstrated ability to work independently, manage priorities, and make sound technical decisions.
• Strong understanding of enterprise application functionality and operational support models.
• Proven analytical and troubleshooting skills with ability to identify root causes and implement effective solutions.
• Excellent verbal and written communication skills, with ability to collaborate with technical and non‑technical stakeholders.
• Experience using digital work management or ticketing tools (e.g., Jira, Azure Dev Ops, Service Now, Trello).

Preferred Experience

• Supporting higher education or student information systems.
• Experience with cloud‑based and SaaS platforms.
• Familiarity with Azure Active Directory and identity/access management concepts.
• Experience with application configuration, monitoring, and upgrades.
• Knowledge of IT Service Management (ITSM), change management, and incident response practices.
• Experience with scripting or automation tools such as Power Shell or Python.
• Familiarity with Agile or iterative delivery methodologies.

About the Church’s IT Workforce

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings—giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world.

Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal‑opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church.

The Church will make reasonable accommodations for qualified individuals with known disabilities.