Senior Partner Success Manager

About Tava Health

At Tava Health, we believe mental health care should be as accessible and stigma-free as a checkup. We're reimagining the entire experience: from how people find a therapist to how providers deliver care, so more individuals can get the support they need, when they need it.

We’re a fast-growing team on a bold mission: to make high-quality mental health care available to everyone. If you’re passionate about using technology to solve meaningful problems and create lasting change, we’d love to meet you.

The Senior Partner Success Manager will play a critical role in driving the success of Tava Health’s strategic partnerships. This role owns the ongoing relationships with our most significant partnerships, ensures seamless launch and implementation of new partners, and collaborates closely with our New Partnerships team to unlock additional opportunities.

You will own relationships with Tava’s external partners, requiring you to interface with stakeholders ranging from care coordination teams to executive stakeholders as you become embedded across the organization. Internally, you will work cross-functionally to ensure partners are supported, informed, and set up for long-term success. This is a highly collaborative role that blends relationship management, data fluency, and operational execution.

While you’ll join a highly collaborative team of employer-facing Customer Success Managers, this role presents a unique opportunity to pioneer a new Partner Success function for the company as we shape the future of the business.

Relationship Management

• Serve as the primary point of contact for strategic partners, managing both day-to-day relationships and high-level strategic conversations.
• Prioritize and triage incoming partner requests, ensuring timely responses and appropriate internal escalations to deepen trust.
• Collaborate regularly with partners to understand goals, surface challenges, and proactively identify opportunities for improvement.
• Lead meetings with key partners, including monthly working sessions and quarterly business reviews.

Partnership Growth & Enablement

• Drive success of existing referral channels, earning trust to maximize referral volume within core channels.
• Work closely with the New Partnerships team, highlighting opportunities to earn and support additional volume within existing channels.
• Identify expansion opportunities within current partnerships and surface these opportunities to the New Partnerships team.
• Drive adoption among care manager channels through education, enablement, and ongoing support.

Onboarding & Implementation

• Lead the onboarding and implementation of new referral partners, ensuring goals, expectations, and success metrics are clearly aligned.
• Develop and execute thorough training and ongoing enablement plans for on-the-ground care coordinator teams making EAP and behavioral health referrals to Tava.
• Create and deliver training materials, documentation, and enablement resources to support successful partner adoption.

Data Management & Insights

• Manage partner access to data, including understanding contractually required data, navigating secure file transfer environments, and ensuring HIPAA compliance.
• Analyze and interpret large data sets to surface key trends, insights, and actionable takeaways for partners.
• Proactively share performance insights with partners to support transparency and continuous improvement.

Cross-Functional Collaboration

• Build strong internal partnerships across Sales, Clinical, Product, Insurance, and Support teams to surface for partner needs and opportunities.
• Develop a deep understanding of Tava’s product and capabilities, setting clear expectations with partners externally and contributing to future product roadmap conversations internally.

• Equally comfortable leading strategic conversations with executive stakeholders and developing hands-on training materials for care coordinators.
• Strong ability to understand and analyze large amounts of data and translate insights into clear, actionable takeaways for partners (e.g. usage trends, clinical metrics, ROI modeling).
• Proven team player with…