Analyst - IT Support Specialist

** Make an impact
** As an Information Technology Analyst, you will assist the corporate and property (offsite) staff and nation-wide satellite offices with technical support of desktop computers, applications, and related technology. This position is based out of our Salt Lake, UT office.

Support for this role includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. The Information Technology Analyst will regularly interact with application software and operating systems to diagnose and resolve unique, non-recurring problems. Support includes fault diagnosis and resolution of Microsoft Windows desktops, Microsoft Office, networking components, printers and other peripherals. Additional duties of the Information Technology Analyst include:
* Provide front end support for PC's and associated peripherals for Bridge properties located nationally
* Set up equipment for employee use, performing or ensuring proper installation of peripherals, operating systems, and appropriate software
* Answer users' inquiries regarding computer software and hardware operation to resolve problems
* Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
* Configure software to connect to Internet application servers
* Identify and correct or advise, on operational issues in end-user computer systems
** What you should bring
*** Minimum 3 years' experience of IT support experience
* Minimum 2 years' experience supporting large onsite team as well as remote users with minimal supervision
* Minimum 2 years' experience on boarding IT needs for new employees
* High proficiency in Microsoft Windows and Office, Ethernet and wireless networking, hardware and software setup, and problem resolution
* Ability to multi-task and prioritize competing service request
* Ability to work independently and efficiently to meet end-user needs
* Ability to promptly answer support related email, phone calls and other electronic communications
* Superior organization skills, attention to detail, and appropriate motivation
* Experience with hardware and software issues
* Proficiency in Internet related applications such as E-Mail clients and Web Browsers
* Excellent communication (oral and written), interpersonal, and presentation skills
** What you can be part of
** Our IT help desk is a fundamental part of Bridge Investment Group. We have a great team where we work together to build the best foundation. Our team culture is one of the best, helping each other learn and grow.
** Benefits Overview
** Bridge Investment Group offers a comprehensive and competitive benefits package designed to support the health, financial security, and well-being of our employees. Benefits eligibility and availability vary based on position, employment status (full-time or part-time), and length of service, and are subject to change in accordance with plan terms. This summary highlights key benefits and does not constitute a guarantee of coverage.

Specific benefits and eligibility requirements will be provided at the time of offer.
** Benefits may include:
**** Health & Insurance Benefits
*** Comprehensive insurance options, including Medical, Dental, and Vision
* Optional coverage such as Critical Illness, Accident, Legal & Identity Theft, and Pet Insurance
* Company-paid Life Insurance, with the option to purchase additional coverage
* Company-paid Long-Term Disability coverage
* Access to a benefits concierge service for personalized support
* Access to mental health and well-being resources
** Retirement
* ** 401(k) Plan with dollar-for-dollar company match up to 6% of pay+ Contributions are fully vested immediately+ Eligible employees are automatically enrolled at a 4% contribution rate+
* Eligibility requires a minimum age of 21 and at least 60 days of service
*** Time Away From Work
*** Paid Time Off (PTO)
* 11 paid holidays annually
** Parental Leave
*** Following six (6) months of employment, eligible employees may receive:+ Four (4) weeks of paid parental leave as a primary caregiver, or+ Two (2) weeks of paid parental leave as a secondary caregiver
* Following two (2) years of employment, eligible primary caregivers may receive up to twelve (12) weeks of paid parental leave per birth, adoption, or placement
** Learning & Development
*** Tuition Reimbursement of up to $5,000 per year for pre-approved education expenses+ Repayment obligations may apply if employment ends prior to 24 months

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