Enterprise - ServiceNow SAM Architect

Who You'll Work With:
As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

Title:

Enterprise - Service Now SAM Architect What You'll Do:

As a SAM Architect, you will serve as a subject matter expert and thought leader for Service Now Software Asset Management (SAM) engagements and pre-sales activities, spanning software entitlement, license position, SaaS management, and audit defense. You will architect, propose, and lead solution delivery based on requirements provided by the Slalom team and clients. Your solutions will be holistic, scalable, and designed with repeatable patterns for maximum productivity.

You will engage confidently with both business and technology stakeholders, demonstrating high business proficiency, professional maturity, and executive presence. Your primary responsibility is solution architecture and delivery leadership. That said, this is a techno-functional role: you bring enough process depth to cover for the business process consultant when an engagement calls for it, and enough commercial judgment to support engagement management periodically on scope, estimation, staffing, and delivery planning.
* Lead Service Now SAM implementation workshops to deliver business process designs, technical requirements, user stories, and solution artifacts
* Architect end-to-end SAM solutions including software entitlement and license compliance, discovery and normalization, effective license position calculation, software reclamation and true-up, SaaS license management, and audit readiness
* Develop comprehensive solution design documents and roadmaps from complex licensing, entitlement, procurement, and financial requirements
* Partner with clients using a future-focused mindset to understand their software estate, publisher exposure, SaaS sprawl, and cost-optimization goals, aligning Service Now capabilities to measurable savings and reduced audit risk
* Lead and participate in design workshops, development, testing, deployment, and organizational change activities across enterprise and public sector accounts
* Architect SAM operating models, entitlement data governance frameworks, license-optimization and reclamation methodologies, renewal and true-up strategies, and discovery-to-entitlement reconciliation approaches
* Ensure quality delivery of SAM solutions leveraging Service Now best practices, platform standards, and proven implementation patterns
* Advise executive stakeholders on license compliance posture, vendor audit defense, software spend optimization, SaaS rationalization, and software asset management maturity
* Flex into business process consultant work on an as-needed basis, running discovery and design sessions, eliciting requirements, and writing epics, user stories, and acceptance criteria when an engagement calls for it
* Support engagement management periodically, contributing to scope definition, estimation, staffing plans, risk and dependency management, and delivery planning alongside the engagement lead
* Mentor teammates on SAM platform best practices including SAM Pro, software models and entitlements, normalization and reconciliation, license metrics, reclamation automation, and SaaS integrations
* Respond to Requests for Information and Proposals (RFIs/RFPs) with authoritative SAM content, implementation approaches, and value propositions
* Contribute to practice development through delivery…