Enterprise - ServiceNow SPM Technical Consultant

Who You'll Work With:
As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

Title:

Enterprise - Service Now SPM Technical Consultant What You'll Do:
As a Service Now Strategic Portfolio Management Technical Consultant, you will serve as the hands-on builder on Service Now Strategic Portfolio Management (SPM) engagements and pre-sales activities across the strategic planning and portfolio delivery landscape, including Strategic Planning, Project and Portfolio Management, Demand Management, Agile and Test Management, Resource Management, Financial Planning, and Application Portfolio Management. You will own configuration, development, and integration work, translating requirements and user stories into working platform solutions.

You will engage confidently with both business and technology stakeholders, demonstrating high technical proficiency, professional maturity, and executive presence. This is a techno-functional role, and you bring enough process and requirements depth to flex when an engagement calls for it, stepping in occasionally to gather requirements, write stories, or back up the business process consultant on a short-term basis.
* Configure and develop Service Now SPM solutions spanning strategic planning, demand and intake, project and portfolio delivery, agile delivery, resource management, and financial planning
* Build and extend platform functionality, including Flow Designer flows, subflows and actions, UI Builder and Workspace configuration, forms, business rules, client scripts, script includes, ACLs, and Performance Analytics content
* Build SPM technical configuration, including portfolio and program hierarchies, demand intake and scoring models, project and task templates, agile board and test management setup, resource plans and capacity calculations, and financial cost models
* Design and build integrations between Service Now and adjacent enterprise systems using REST and SOAP, Integration Hub spokes, MID Server, transform maps, and scheduled data imports
* Own technical design artifacts, including technical specifications, data models, integration designs, and configuration workbooks
* Participate in discovery and design workshops to gather and analyze business requirements, and translate them into well-formed epics, user stories, and acceptance criteria when an engagement calls for it
* Create, refine, and manage stories in the delivery backlog, estimating effort, grooming with the team, and keeping sprint commitments and dependencies visible
* Ensure solutions align to leading practices and out-of-the-box capabilities, challenging customization requests with configuration-first alternatives
* Apply platform delivery discipline across scoped applications, update set and pipeline hygiene, peer code review, unit testing, and the Automated Test Framework (ATF)
* Support testing cycles, defect triage and remediation, deployment readiness, cutover, and post-go-live hypercare
* Advise clients on technical debt, upgrade readiness, platform performance, and long-term maintainability of the build
* Mentor teammates on configuration, scripting, integration patterns, and technical delivery best practices, and on requirements analysis and story writing
* Respond to Requests for Information and Proposals (RFIs/RFPs) with authoritative Service Now technical content, build approaches, and estimation inputs
* Contribute to practice development through reusable components, delivery accelerators, technical playbooks, thought leadership, and Service Now-focused client offerings What You'll Bring:
You are a seasoned Service Now technical consultant who thrives in complex enterprise environments and has a track record of building and delivering transformational Service Now implementations. Your strength is configuration, development, and integration, complemented by enough process and requirements fluency to step into functional work when a project needs it.
* 3+ years of Service Now configuration and development experience, with deep expertise in at least one of Strategic Portfolio Management, Project and Portfolio Management, Demand Management, Agile and Test…