Network Support & Automation Engineer

Job-ID Reference
26-14945

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:

Network Support & Automation Engineer Location(s):
Salt Lake City, UT

Position Summary
We are seeking a highly skilled Network Support & Automation Engineer responsible for supporting, troubleshooting, and automating enterprise and carrier-grade network environments. This role combines advanced network operations expertise with software development and automation capabilities to improve network reliability, scalability, operational efficiency, and service delivery.

The ideal candidate will possess deep networking knowledge across routing, switching, WAN, MPLS, and security technologies, along with strong scripting and programming skills in Python, Go, or similar languages. The candidate will design and implement automation solutions leveraging tools such as Ansible, Terraform, Git, and CI/CD pipelines to streamline network operations, provisioning, configuration management, compliance, and monitoring.

Key Responsibilities
Network Operations & Support Troubleshoot and support complex enterprise and carrier-grade network environments.

Analyze and troubleshoot Layer 2 and Layer 3 network issues across LAN, WAN, and Datacenter infrastructures.

Troubleshoot and configure network devices utilizing routing and switching protocols including:

BGPEIGRPOSPFMPLSHSRPSTPMulticastVSSAnalyze and troubleshoot private IP/MPLS carrier networks utilizing BGP peering.

Support sophisticated WAN architectures including Customer Edge (CE) routers, BGP routing policies, QoS configurations, and traffic engineering.

Perform packet capture analysis and network traffic discovery to identify root causes and drive incident resolution.

Troubleshoot network systems including:

Routers Switches Firewalls Wireless  Access Points Load Balancers Proxy Solutions Monitor network health, performance, availability, and capacity utilizing SNMP and monitoring platforms.

Participate in 24x7 operational support and incident response activities.

Coordinate with Datacenter technicians and external vendors to diagnose and resolve hardware-related issues including ports, cables, optics, modules, and network devices.

Network Automation & Engineering Design, develop, and maintain network automation frameworks to reduce manual intervention and improve operational efficiency.

Develop and maintain automation solutions using:

Python Go Bash /Shell Scripting REST APIsCreate reusable automation workflows for:

Configuration deployment

Compliance validation

Network provisioning

Device inventory management

Backup and recovery

Software upgrades

Health checks

Implement Infrastructure as Code (IaC) solutions utilizing:

Ansible Terraform Develop  automation pipelines integrating network infrastructure with modern Dev Ops practices.

Create and maintain CI/CD pipelines for automated testing, validation, deployment, and rollback of network configurations.

Utilize Git-based version control for infrastructure code, automation scripts, and network configurations.

Build automated compliance and configuration drift detection mechanisms.

Integrate network tools, telemetry platforms, and APIs to improve monitoring, observability, and operational analytics.

Develop automation dashboards and reporting systems to track network performance, incidents, and automation success metrics.

Monitoring, Analytics & Tooling Analyze network utilization, performance metrics, configurations, and logs using tools such as:

SplunkHPNANetdisco

Aruba Mobility Master Pulse Synapse Cyrus Forward  Tool Monitor network alerts and incidents through enterprise monitoring platforms.

Utilize SNMP monitoring platforms such as EMC SMARTS and similar enterprise monitoring systems.

Perform proactive capacity planning, trend analysis, and performance optimization.

Collaboration & Continuous Improvement Collaborate with Infrastructure, Security, Cloud, Application, and Dev Ops teams to improve network service delivery.

Participate in architecture reviews and automation strategy initiatives.

Create technical documentation, runbooks, standard operating procedures, and automation design documents.

Drive continuous improvement initiatives focused on reliability, operational efficiency, and reduction of manual tasks.

Required Qualifications
Networking5+ years of experience supporting enterprise or service provider network environments.

Strong knowledge of…