Senior Business Systems Administrator

PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick . IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.

• Honesty:
  You communicate transparently and build trust through your actions.
• Ownership:
  You take responsibility for outcomes and follow through on commitments.
• Collaboration:
  
  You value diverse perspectives and work effectively across teams.
• Improvement:
  You actively seek opportunities to learn, grow, and innovate.

• Hybrid, UT:
  This is a hybrid role and open to candidates in Salt Lake City, UT or within commuting distance of our South Salt Lake City headquarters.

PDQ is hiring a Senior Business Systems Administrator to help improve and scale our GTM systems, with Salesforce at the center. You’ll work across a connected technology stack to improve integrations, simplify automation, and make it easier for the business to market, acquire, and retain customers.

Our systems have grown through company growth and acquisitions. We’re investing in a more consistent architecture, better data, and more reliable processes across that environment. This role offers substantial hands-on ownership of that work.

You’ll partner with other system admins, Rev Ops team members and business stakeholders, taking responsibility for delivering initiatives from discovery through rollout. Success means moving work forward independently, keeping stakeholders informed, and building solutions the team can understand and maintain.

• Taking ownership of systems initiatives: clarify requirements, plan the work, manage dependencies, test solutions, and drive delivery.
• Proactively communicating progress, risks, blockers, and recommended solutions so stakeholders know where work stands.
• Partnering with Sales, Marketing, Customer Success, and Rev Ops to translate business needs into practical systems improvements.
• Making sound tradeoffs across project work and production issues, and surfacing priority conflicts when they require a decision.

• Helping implement a redesigned Salesforce architecture spanning account hierarchies and the relationships among accounts, opportunities, contacts, and product data.
• Configuring and maintaining Salesforce objects, permissions, Flows, validation rules, reports, layouts and other platform capabilities.
• Building partner selling processes in Salesforce, including integrations with partner relationship management tooling.
• Refactoring existing automation to reduce complexity, improve reliability, and make future changes easier.

• Improving Salesforce and Hub Spot data synchronization, including configuring Hub Spot to align with our Salesforce architecture and business processes.
• Building, maintaining, and troubleshooting integrations and workflows using Tray.ai, APIs, and platform-native tools.
• Tracing issues across connected systems, identify root causes, and implement durable fixes.
• Learning and support adjacent revenue systems as projects require. Our stack includes Nue for quote-to-cash, Zendesk, Mixmax, Fathom, Revenue Hero, and Lean Data.

• Addressing technical debt, data quality issues, and recurring support problems alongside planned improvements.
• Applying testing, documentation, and change management practices that support reliable releases.
• Maintaining useful documentation of configurations, integrations, and operating procedures.
• Identifying…