It Program Manager

• Hiring Agency: Deputy Assistant Secretary for Information and Technology
• Department: Department of Veterans Affairs
• Location: Location Negotiable After Selection

The incumbent will serve as an Information Technology (IT) IT Services Category Manager within the Department of Veteran Affairs' Office of Information Technology (OIT), End User Services (EUS), End User Operations (EUO), and is responsible for IT Services Management activities for OIT.

Will serve as an expert in the enterprise IT Services management program and works closely with agency, government, and industry stakeholders to develop effective category management cost reduction strategies.

Will implement agency-wide implementations of modern IT Services for category management information systems and uses industry and governmental best practices to capture savings and reduce cost to provide data driven, effective guidance and support for customer management decisions.

Major Duties:
Coordinates enterprise-wide IT Services Category Management program, and provides oversight and guidance to district staff for the identification, cataloging, procurement, maintenance, quality, assurance, and disposal of IT products and services.

Interprets policies for programmatic impact and develops and/or revises programmatic policy, regulatory guidelines, or requirements ensuring all processes and guidance adhere to End User Operations and information security policy, principles, and practices. Assesses, analyzes, evaluates, revises, and implements new category management systems, processes, or control measures.

Oversees and implements engineering, implementation, evaluation and continuous improvement of processes and technology in accordance with management priorities and objectives. Monitors project time lines to ensure that deadlines are met. Analyzes and resolves complex issues and conflicting priorities for IT resources. Serves on committees as requested.

Develops new policy, programs, structures, and plans; and participates in the development of modernization activities and will drive implementation of an IT Infrastructure Library (ITIL) framework within OIT. Ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of planning and management services. Manages and executes processes for IT Services and IT Security customer and vendor requests.

Reviews and ensures IT Services and IT Security management and IT coordination services, guidance and support are aligned with customer needs. Ensures implementation of well-defined and effective processes for category management services. Engages in a continuous cycle of evaluating and modifying processes to ensure efficient and effective service delivery. Assists in creating complex management plans and develops guidelines and standards regarding implementation.

Ensures program tasks are accomplished in accordance with pertinent government regulations such as Federal IT Acquisition Reform Act (FITARA) and Federal Acquisition Regulations. Reviews, evaluates, and implements category management program changes that comply with GAO recommendations, OMB guidance and IG findings. The incumbent monitors the status and effectiveness of IT Inventory control by identifying, analyzing, and resolving Lifecycle management problems.

The incumbent reviews and analyzes operational reports and plans, work schedule, planned requirements, and other data to determine and advise on compatibility of planned IT Inventory control programs. Ensures appropriate documentation is developed to substantiate plans and procurements, and to ensure usability and effectiveness of processes and technology once implemented.

*** Additional duties…