Info Tech Spec II

The IT Specialist is a dynamic and proactive professional dedicated to providing comprehensive IT support and maintenance to our contracted clients for desktop, Windows and Mac devices,peripherals, printers and network connectivity needs. This individual will work in a highly professional and demanding environment, requiring a concierge-level, white-glove service demeanor. The role demands a high level of motivation, attention todetail, top notch diagnostic and troubleshooting skills for OS and software.

The successful candidate must be highly organized andhave the ability to learn new processes on a regular basis.

Guidance and direction will be provided by Senior Systems Administrators and department managers to facilitate the IT Specialist's integration and effectiveness within the team.

This is an ONSITE position that will require on-call responsibilities.

University Information Technology(UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's sharedIT services including the wired and wireless network;
Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security;software licensing; and a host of other IT systems and services.

Located in Salt Lake City, the U is the flagship institution of the State of Utah'ssystem of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City ishome to the Utah Symphony and Opera, Ballet West,professional sports teams, and a wide range ofother cultural and recreational activities.

• Image, configure, deploy and support desktop, laptop, iPad,cellphone, software/operating systems, disk storage connectivity,etc.
• Configure and support conference room and other technologies for specialized areas of support.
• Manage and maintain Microsoft Windows and Apple OS systems.
• Track and document problems, issues, settings and solutions forIT systems.
• Review and create system process and proceduredocumentation.
• Perform inventory and retirement processes.
• Utilize automative and approved standards and processes.
• Perform project management planning, documentation, organization and implementation.
• Utilize the department ticketing system to track work tickets andtime.
• Trouble shooting client, server or systems for problem resolution.
• Assist with network documentation, configuration, routing and securing.
• Work as a team member as well as autonomously.
• Travel on and off campus locations for IT support and equipment transport.
• Follow University and departmental processes, procedures, guidelines, etc.
• On call support and maintenance activities. Expected to be available outside of normal business hours for client needs, events, server, desktop or system upgrades or updates which need to be completed outside of normal business hours.

Other duties as assigned.

Environment:
Will require lifting up to 50 lbs., carrying, bending,and repetitive desk work such as typing, and long-term sitting.

Nearly Continuously:
Sitting, hearing, listening, talking.

Often:
Repetitive hand motion (such as typing), walking.

Seldom:
Bending, reaching overhead

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience(Example: bachelor's degree = 4 years of directly related work experience).

Information Technology Specialists, II:
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