IT Support/Help Desk Tech
Listed on 2026-10-13
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Summary
IT Support / Help Desk Technicians
University Information Technology (UIT) is seeking a full-time,benefited Help Desk professional to join our team. Until furthernotice, this position is eligible for hybrid or on-site work withinthe state of Utah. On-site training and occasional on-site work are required. Work location and schedule may vary based on operational needs.
An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and signing the University of Utah Telecommuting Agreement. The employee will also be responsible for transportation and related expenses for on-site work.
About UIT
:
University Information Technology(UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's sharedIT services including the wired and wireless network;
Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security;software licensing; and a host of other IT systems and services.
About the University of Utah
:
Located in Salt Lake City, the U is the flagship institution of the State of Utah'ssystem of higher education, home to arts and museum venues and a member of the BIG-12 Conference.
Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City ishome to the Utah Symphony and Opera, Ballet West,professional sports teams, and a wide range ofother cultural and recreational activities.
IT Support / Help Desk Technician, I
The IT Support/Help Desk Technician I is responsible for providing first-level technical support to students, faculty, staff, andother users. This position serves as the primary point of contact for hardware, software, account access, security, and network-related issues. The technician troubleshoots and resolves technical problems, utilizes knowledge base articles and standard support procedures, and escalates complex issues to specializedsupport teams when necessary. All incidents, service requests, and resolutions are accurately documented to ensure a high level of customer service and operational effectiveness.
This position will report directly to the UIT Help Desk manager.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.
Job Code:
S34131
Grade: S13
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience(Example: bachelor's degree = 4 years of directly related work experience).
IT Support / Help Desk Technician, I: Requireslittle to no related experience.
Requisition Number: PRN
46437B
Full Time or Part Time? Full Time
Work Schedule
Summary:
10am-7pm TUE-SAT, off SUN/MON
Department: 01555 - UIT INFRASTRUCTURE & OPS
Location: Campus
Pay Rate Range: $17.00/hour
Close Date: 10/16/2026
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