Manager Enterprise Center

Preference will be given to current employees and candidates who reside within a commutable distance from our Salt Lake City, Boise, Fargo and Lewiston offices or who are willing to relocate.

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Every day, Cambia’s Managers are living our mission to make health care easier and lives better. As a member of the IT & AI Management team, the Manager, Service Desk plans, manages, and sets priorities that are corporate or divisional in scope and directly impact the corporation's ability to improve and maintain productivity and meet corporate objectives. This role is responsible for providing leadership for the Support Center team to ensure that work is being done in a manner which thoroughly and efficiently addresses corporate technology support needs.

• Bachelor's degree in Information Systems, Computer Science or Business and a minimum of five years of work related experience. In lieu of the college degree, a minimum of eight years of relevant work experience in the information systems field, plus a minimum of four years in a leadership or management position.
• Six years of combined technology and/or Help Desk industry experience. This will include four years of progressively responsible leadership experience in managing production and operations support team.

• Ability to organize and direct the Cambia wide Network Operations Center (NOC).
• In-depth knowledge of all aspects of information technology, procedures, security administration, and Problem Management practices.
• Wide breadth of technical knowledge to include but not limited to Microsoft Windows, Outlook, and various security administration.
• Demonstrated ability to lead individuals, peers and business teams in a collaborative environment.
• Demonstrated ability to analyze and provide innovative solutions for complex technical problems.
• Demonstrated ability to set industry leading standards of work ethic, job dedication, productivity and professionalism for individuals, peers and business teams.
• Ability to present and communicate highly technical concepts and make recommendations verbally and in writing to all levels of the organization.
• Excellent negotiation abilities with customers, vendors and peers.
• Good knowledge of finance/budget principles and practices.
• Strong project management skills with experience in organizing, planning, and executing projects from vision through implementation involving internal personnel, contractors and vendors and the ability to analyze project needs and determine resources needed to meet objectives.
• Strong skills in troubleshooting technical issues, problem analysis and problem resolution.
• Solid knowledge of the healthcare industry.
• Demonstrated customer service skills
• Ability to negotiate for competing resources and to generate consensus among multiple priorities.

• Up to 25 staff report to this position.

• Responsible for the efficient and effective execution of all IT support processes
• Manage complex projects, provide detailed analysis, and communicate problem resolution efforts while effectively forecasting the necessary resources to complete projects within scope, timeline and budget.
• Key contributor and active member of the SWAT Team process of problem identification and resolution during critical outages and disaster recovery procedures. Provides input and recommendations regarding business continuance issues and improvements to the operations of…