Care About Childcare Senior Business Analyst

The Utah Department of Workforce Services (DWS) is seeking a skilled and highly motivated Senior Business Analyst (SBA) for their Office of Child Care (OCC) division.

As a Senior Business Analyst, you will work across all teams within the division to ensure systems align with OCC and DWS objectives. The SBA will also lead the OCC Care About Childcare web application team and work closely with the Division of Technology Services (DTS) to troubleshoot website issues, product requirements and business rules to guide the continuing build of the web application.

• Coordination with the Division of Technology Services (DTS) to adapt automated and administrative system(s) to accommodate special and complex OCC needs; assists with designing or enhancing the division's unique automated systems to interface with existing systems as needed.
• Oversees the ongoing development of OCC’s Care About Childcare web application in collaboration with DTS.
• Works with DTS to troubleshoot website issues and resolve them efficiently.
• Acts as a facilitator in problem solving situations; provides information to those seeking assistance and suggests alternatives or solutions. Takes into consideration the relative costs and benefits of potential actions to choose the most appropriate one.
• Utilizes strategic planning analysis tools such as process mapping and flowcharts.
• Anticipates how new or updated policies, procedures, or statutes will affect current systems, operational standards, and other DWS divisions.
• Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; makes recommendations for improvement.
• Understands effective website aesthetics, user experience, basic navigation and content.
• Selects testing methods and creates testing plans to evaluate the success of system upgrades and modifications.
• Communicates changes in real-world language, helping OCC division and partner agencies prepare for updates; manages change through implementation and reinforcement follow-up.
• Provides technical support within areas of responsibility.
• Collects and analyzes retrieved data and arranges results in a format that effectively supports OCC’s activities.

• Is able to use problem-solving skills to troubleshoot forward-facing website issues with system users and developers.
• Has knowledge of computer hardware and software, including some experience with applications.
• Is comfortable using technology: shared drives, cloud storing systems and web-based meeting platforms.
• Has experience communicating an organization’s specific technology system needs to a development team. Is able to organize and manage multiple projects and timelines.
• Has experience with communicating to varying knowledge bases and entities professionally and concisely both verbally and in writing.
• Has strong writing and organizational skills.
• Is skilled at using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Understanding the Care About Childcare system.
• Knowledge of the programs the Office of Child Care administers.
• Experience in developing and maintaining web systems from the business’ perspective.
• Knowledge of business and management principles involved in strategic planning, resource allocation and coordination of people and resources.
• Is able to work with many colleagues throughout both the division and the department to ensure projects are executed in a timely manner.
• Experience extracting and analyzing information from a database.
• Is able to audit and review systems to ensure compliance with applicable federal or state laws, regulations or agency rules.

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