Technical Support Manager — Escalations & CSAT Lead
Listed on 2026-10-17
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IT/Tech
IT Support, Technical Support, Systems Administrator, IT Project Manager
Cribl is seeking a Technical Support Manager to join a highly technical, remote-first team. You will lead engineers, handle escalations, review metrics, and mentor staff to deliver top-quality software support for telemetry solutions in a fast-growing AI era.
You will drive customer advocacy, refine support processes, and expand product expertise while ensuring SLA and CSAT targets are met. Base salary ranges with comprehensive benefits are offered, with on-call duties as needed.
We are currently recruiting a Technical Support Manager — Escalations & CSAT Lead for our team in Salt Lake City, UT, United States.
This is a genuine position to take on the Technical Support Manager — Escalations & CSAT Lead role at Cribl.
As a Technical Support Manager — Escalations & CSAT Lead, you will play an important part at Cribl in Salt Lake City, UT, United States.
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