Salesforce System Administrator II

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Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade:
Technical 405

Pay Range: $89,400.00 - $

The Systems Administrator II leads the ongoing development and support of platforms (such as Enterprise Content Services), as well as our public and student facing websites, portals, and third-party software integrations. The individual in this role exemplifies a record of success in improving processes and adoption using various platforms. The Systems Administrator II applies expert knowledge to ensure best practices and well-engineered architecture across the department.

The Systems Administrator II is a key stakeholder and initiator of major changes to processes, engineering practices, and system administration. The Systems Administrator II is required to solve critical issues and initiatives across multiple teams. This role requires an extensive and deep understanding of cutting-edge practices and innovative approaches to problems. The Systems Administrator II is tasked with establishing and maintaining a positive and productive culture, working closely with functional leaders, organizational units, and subject matter experts to identify develop, deploy, maintain, and support new and existing business processes.

Join a collaborative and innovative team that powers WGU's technology ecosystem. We are passionate about leveraging Salesforce to streamline processes, enhance data integrity, and deliver exceptional experiences for students and staff.

• Configure and maintain Salesforce objects, fields, workflows, validation rules, and page layouts to meet evolving business needs.
• Manage user accounts, roles, profiles, and permissions while troubleshooting access issues.
• Ensure data integrity through audits, deduplication, and validation rules; perform imports/exports using tools like Data Loader.
• Implement and maintain security measures, including field-level security and sharing rules.
• Build and optimize reports and dashboards to provide actionable insights for stakeholders.
• Design and deploy process automation using Flow, Process Builder, and Approval Processes to reduce manual work.
• Support release management activities, including sandbox refreshes, testing, and deployment coordination.

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 4+ years of experience as a Salesforce Administrator/Developer.
• Salesforce Administrator Certification (ADM-201) required;
  Advanced Admin (ADM-211) preferred.
• Strong understanding of Salesforce best practices and functionality.
• Exceptional communication skills and ability to collaborate across teams.
• Strong analytical and problem-solving skills with a focus on innovation.

• Advanced Salesforce certifications beyond ADM-211.
• Experience with ECS or related platforms.

Equivalent relevant experience may substitute for educational requirements at the hiring manager's discretion.

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration. We…