Salesforce Administrator

Systems Administrator University Advancement raises private philanthropic support for the University of Utah — funding scholarships, research, and programs across campus. The Salesforce Administrator is the steward of thesystem of record behind that fundraising: donor relationships, giftprocessing workflows, and the campaign infrastructure relied on bygift officers university-wide. This position ensures the secure,reliable operation of the Salesforce environment that Advancement and campus fundraising partners depend on to generate donations andsteward donors.

Please note, the posted salary range reflects the compensation range within which we will make an offer. Offers are determined based on qualifications, skills, and experience. Placement at thetop of the range is reserved for candidates who demonstrateexceptional qualifications and experience directly aligned with therole.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

• Safeguard donor and constituent data through security-conscioususer and access management (roles, profiles, permissions, public groups, sharing rules, and OWD settings) protecting sensitivephilanthropic records used across the university
• Ensure continuity of donor records and gift data through backupmonitoring and recovery readiness

• Configure and enhance the tools gift officers rely on daily,including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, customsettings, mobile administration, and reports and dashboards
• Translate fundraising business requirements into effective technical designs, partnering with Business Analysts, Data Analysts, and developers on enhancements
• Manage sandbox environments and drive testing and validation of configuration and code-based changes
• Administer releases using change sets or app-based Dev Ops tools(Copado, Gearset, or similar)
• Monitor and maintain the order-of-execution integrity of automated processes during record creation and updates

• Implement and maintain integrated applications supportingfundraising operations, including Give Campus (online giving), Congaand Docu Sign (gift documentation), Form Assembly (forms and constituent engagement), Salesforce Maps, Jitterbit (donor datasynchronization), and custom REST API integrations

• Resolve escalated support issues for end users across
  
  Advancement, PBS Utah, and campus fundraising partners
• Collaborate with the Talent Enhancement team to guide user training and document platform enhancements
• Maintain clear, current technical and process documentation

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience(Example: bachelor's degree = 4 years of directly related work experience).

Systems Administrator, III:
Requires a bachelor's(or equivalency) + 6 years or a master's (or equivalency) + 4 yearsof directly related work experience.

• Demonstrated understanding of fundraising operations (donorlifecycle, gift processing, campaign management) strongly preferred
• 1+ year of Salesforce administration experience with active
  
  Salesforce Administrator Certification
• Familiarity with Kindsight Ascend managed package or the ability to ramp-up quickly to a complex managed package. If youhave fundraising experience, we expect you to get up to speed withour managed package in 3 months or less. Without fundraisingexperience, we expect your training to take at least 6 months tolearn business processes.
• Deep understanding of the…