Senior Manager, PhareOS Implementation

Remote, USA

Full time

R

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

You will lead new client installations of PhareOS, R1’s AI-native revenue cycle platform, guiding health system clients from initial scoping through go-live. You will manage multiple implementations concurrently and serve as the primary point of contact for client IT leadership, keeping our product, engineering and data integration teams aligned throughout each engagement. The role combines detail-oriented project management and client partnership with the technical depth to oversee complex data integrations and engage in the details when key project decisions arise.

Demand for PhareOS is growing rapidly, and our implementation team is growing with it. Beyond delivering your own projects, you will help shape our engagement model and build the playbook for how we implement going forward.

• Lead multiple PhareOS implementations concurrently, from kickoff through go-live, building and overseeing project plans that span technical, operational and client-facing activities

• Own the relationship with client IT leadership, understanding how health system IT organizations operate, make decisions and set priorities, and using that insight to build trust and sustain engagement

• Serve as a confident, capable and empathetic representative of R1 at every level of the client organization, anticipating questions and concerns and communicating proactively, in writing and in person

• Run project meetings and drive decisions, clarifying who is responsible for what, by when, and which items require escalation

• Oversee technical implementation progress, particularly data onboarding, coordinating with our technical delivery teams so client data lands on schedule while staying close enough to the details to make decisions when input is required

• Proactively identify project and technical risks and mobilize the right resources to address them before they materialize

• Coordinate product, engineering, operations and capability teams in support of go-lives, ensuring the extended project team presents as one team to the client and feeding implementation learnings back to internal teams

• Shape best practices in our deployments; where precedent does not exist, use sound judgment to choose a path, execute, and codify it into a repeatable implementation playbook

• Balance your time between client-facing work and internal coordination

• 7+ years leading multi-workstream healthcare technology implementations involving complex data integrations and change management

• Experience managing executive-level relationships within health systems

• Experience with healthcare data and/or revenue cycle workflows

• Technical depth to oversee complex data integrations and make informed decisions on key project matters, without needing to perform the hands-on technical work

• Excellent written and…