IT Support​/Help Desk Tech II

The HCI Help Desk is the central point of contact for all event support requests for the Huntsman Cancer Hospital and Huntsman Cancer Institute. The role of the Computer Support Technician is toprovide general IT support for end users throughout Huntsman Cancer Institute.

Huntsman Cancer Institute is committed to cancer prevention, care,and survivorship for all communities within the area we serve –which includes Idaho, Montana, Nevada, Utah, and Wyoming – with impact worldwide.

In your cover letter or during your interview process, we inviteyou to share how your professional experiences have prepared you toserve as a member of our team as we work to reduce the cancer burden experienced by all people and communities. This may include description of your prior experiences related to research,prevention, clinical care, community engagement/outreach, training,administration, or other areas relevant to Huntsman Cancer Institute's mission and this position.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below joblevels and associated pay rates based ontheir business need andbudget.

• Provide core IT/Help Desk support, including but not limitedto, imaging and setting up computers, troubleshooting desktops and laptops (Windows and MAC OS), tablets, printers, handheld scanners,label printers, Cisco IP phones, and various other hardware and software within the hospital and research environments.
• Provide backup support for event requests, as needed.
  • Event support includes but is not limited to helping usersstart/connect to virtual meetings, connect computers to projectors,TVs and other equipment, and helping users with various Polycomsystems.
• Adhere to administrative tasks and workflow including but not limited to
  • Review and address Service Now tickets in a timely manner
    • Add appropriate notes to the ticket while working with theuser.
  • Communicate to the user within the time specified.
  • Update inventory appropriately when handling computer equipment for deployment, surplus, ISO alerts, moves or replacements andother items.
  • Return all computer equipment, tools and other necessary itemsto the public storage area for HCI IT.
• Update the ticket system with notes from ticket submission through ticket resolution.
• Provide technical and other support for projects led by other departmental staff.
• Interface with vendor(s) for audio/visual repairs, new purchases and or replacement equipment.
• Share important support, vendor and other technical information with the HCI IT helpdesk and document the information in the knowledge base.
• Ensure customer satisfaction with timely, accurate,professional service and support.
• Coordinate escalation of issues to the network and server teamsas needed.

• Other duties as required.

• General climate controlled office environment.
• Low noise level.
• Prolonged sitting and repetitive motion due to extendedcomputer use.
• Frequent exposure to hospital and research lab environments.
• Stress related to conflicting priorities and meeting scheduledeadlines.
• Daily, professional communication with users of varying ITabilities.

• Ability to see, and speak, hear, write, and understand
  
  English.
• Sustained attention to detail.
• Prolonged sitting and repetitive motion due to extendedcomputer use.
• Minimal physical exertion.
• Must be able to lift 40 pounds

DISCLAIMER:
The above information is intended to describe the general nature of this position and is not to be considered a complete statement of all duties, responsibilities,and requirements.

EQUIVALENCY…