Infrastructure Operations Engineer

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• Virtual Care Options
• HSA company match
• 2 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

* Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role *

The Infrastructure Operations Engineer is responsible for supporting reliable, secure infrastructure across on-premises data centers and cloud production environments. This position administers DNS, Active Directory, and SSL/TLS certificate renewals while performing day-to-day infrastructure operations, troubleshooting, and lifecycle activities. The engineer participates in an on-call rotation, responds to production incidents, and partners with network, cloud, security, and application teams to maintain service availability.

• Administer, monitor, and troubleshoot DNS services to support internal and external name resolution.
• Manage Active Directory services, including user and computer objects, Group Policy, authentication, replication, and domain health.
• Perform on-premises data center activities, including server support, hardware installation and replacement, cabling coordination, rack documentation, and vendor engagement.
• Own and coordinate SSL/TLS certificate inventory, renewal, deployment, validation, and expiration monitoring.
• Support production infrastructure hosted in cloud environments and assist with operational monitoring, incident response, maintenance, and recovery.
• Participate in the on-call rotation and respond promptly to alerts, service interruptions, and escalated production issues.
• Troubleshoot infrastructure and connectivity issues across server, directory, DNS, certificate, network, and cloud service layers.
• Apply patching, configuration, security, backup, recovery, and lifecycle-management standards to assigned infrastructure platforms.
• Maintain accurate operational documentation, diagrams, inventories, procedures, and incident records.
• Collaborate with network, security, cloud, application, and service teams on changes, problem resolution, capacity planning, and continuous improvement.
• Automation and Scripting Experience Required.

This position has no supervisory responsibilities.

Travel Requirements:
Less than 25%

Minimum of a 2 Year / Associate Degree in Information Technology, Computer Science, Network Administration, or a related field; relevant professional experience may substitute for education.

Preferred 4 Year / Bachelors Degree and Microsoft, cloud, networking, or IT service management certifications are preferred.

Minimum 3 years of experience supporting enterprise infrastructure operations, including Windows Server, Linux, Active Directory, DNS, data center systems, or related technologies.

Minimum 1 year of experience supporting production cloud environments or hybrid infrastructure.

• Working knowledge of Microsoft Active Directory, Windows Server, Group Policy, identity, authentication, and related administrative tools.
• Practical understanding of DNS concepts, record management, zones, forwarding, resolution, and troubleshooting.
• Experience managing SSL/TLS certificates, certificate authorities, certificate chains, and renewal processes.
• Familiarity with on-premises data center operations, server hardware, virtualization, storage, power, cabling, and environmental monitoring.
• Foundational network knowledge, including TCP/IP, subnets, routing, switching, firewalls, load balancers, ports, and common diagnostic tools.
• Experience supporting production workloads in one or more major cloud platforms, such as Azure, AWS, or Google Cloud.
• Experience with Role Based Access /IAM Identity Access Management.
• Ability to analyze alerts, logs, metrics, and system…