ServiceNow Deployment- Manager

Industry/Sector Not Applicable Specialism Platform  Engineering & Architecture Management Level Manager Job  Description & Summary The Opportunity As a Service Now Deployment Manager you will lead client support work focused on Service Now deployment within our Advisory practice, drawing on cloud operations knowledge to design, implement, and monitor Service Now solutions that streamline service delivery and support stable platform performance.

As a Manager you will motivate and coach team members, manage performance across assigned work streams, and take ownership of planning, budgeting, execution, and completion while using technology and sound judgment to address complex issues and guide delivery. In this role at PwC, you will oversee deployment activities tied to IT Service Management, IT Asset Management, IT Operations Management, Customer Service Management, HR Service Delivery, Strategic Portfolio Management, Now Assist, Legal, Business Continuity Management, and App Engine, while contributing to work that supports client operations and service transformation.

Responsibilities
- Leading Service Now deployment work streams across cloud operations initiatives for enterprise clients
- Managing project planning, budgeting, execution, and closeout for Service Now implementation efforts
- Coaching team members on Service Now architecture, configuration, and delivery methods
- Reviewing deliverables for accuracy, consistency, and alignment with client requirements
- Coordinating design and deployment activities for Service Now modules such as IT Service Management, IT Asset Management, IT Operations Management, Customer Service Management, HR Service Delivery, Strategic Portfolio Management, Now Assist, Legal, Business Continuity Management, and App Engine
- Analyzing service management processes and translating business needs into workflow automation solutions
- Monitoring implementation risks, issues, and dependencies across multiple client engagements
- Developing client relationships and communicating progress, milestones, and delivery decisions to stakeholders
- Applying AI Fluency, Active Listening, Coaching and Feedback, Communication, and Service Excellence to support delivery and team development

What You Must Have
- At least a Bachelor's degree
- Bachelor’s Degree, in lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college is required. What Sets You Apart
- Preference for at least one of the following fields of study:
Analytics/Data Science, Artificial Intelligence/Robotics, Business Administration/Management, Computer Science/Information Systems, Design/Multimedia, Engineering, Operations/Supply Chain, Project/Technology Management, Risk Management/Insurance
- Demonstrating Service Now deployment experience across ITSM, ITOM, or App Engine
- Leading project planning, budgeting, execution, and completion activities
- Coaching team members, mentoring peers, and reviewing deliverables
- Applying AI fluency, communication, and service excellence in client settings

Travel Requirements Up to 80%
Job Posting End Date The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.

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