Senior Business Analyst Supervisor

Contract Status – Full-Time

Benefits Eligibility – This position is eligible for a full benefits package.

Salary – $36.85 - $ Hourly Wage

Remote Work / In-Office – In-Office / On-Site

Day-to-day responsibilities of this position:

• The Utah Office of Recovery Services (ORS) is seeking an experienced analytical leader to join our team as the Senior Business Analyst Supervisor for the New Technology Team. In this critical leadership role, you will supervise a dedicated team of Business Enhancement Team (BET) Senior Business Analysts (SBAs) while managing the security and integrity of ORS systems.
• You will oversee workload allocation across enterprise projects, direct system security administration and access controls, and liaise with the Division of Technology Services (DTS), executive administration, and internal bureaus. A working, foundational knowledge of Structured Query Language (SQL)—specifically basic queries within a PostgreSQL environments is beneficial to support baseline data verification, access auditing, and technical troubleshooting.

Minimum or  day-one  qualifications:

• Supervisory& Workload Planning:
  Demonstrated capability to evaluate project sizing, distribute tasks equitably, monitor team progress through project tracking tools (such as Jira and Service Now), and provide proactive coaching and performance management.
• System Security & Access Controls:
  Solid understanding of technical security principles, access control frameworks, identity and role management, and experience facilitating or resolving IT/security audit findings.
• System Enhancement & Analysis Leadership:
  Experience overseeing orguiding business analysis life cycles, including functional requirements gathering, gap analysis, and SIT/UAT execution.
• System Security, Access Controls &
  
  Risk Management:
  
  Solid understanding of technical security principles, access control frameworks, and experience leading risk assessments across new software implementations,enhancements, and system changes to resolve vulnerabilities and audit findings.
• Cross-Functional Communication:
  Apply refined written, verbal, and interpersonal communication skills to bridge technical engineers, operational bureaus,and executive leadership, translating complex technical concepts intoclear business insights.
• Compliance& Data Protection:
  Ensure all systems, reporting frameworks, anddata governance practices comply with federal and state statutory regulations, agency policies, reporting requirements, and stringent data protection standards governing sensitive and regulated information such as IRS Publication 1075 and NIST guidelines (e.g., NIST SP 800-53 or NIST Cybersecurity Framework)
• Initiative Leadership & Secure Rollouts:
  Oversee agency projects, reporting initiatives, and system enhancements from planning through launch; ensure implementations align with system security standards while guiding the development of project plans, business requirements, release notes, and go-live checklists.
• Strategic Collaboration & Process Excellence:
  Partner cross-functionally with team members, technical experts, senior leadership, and agency stakeholders to advance key departmental goals, improve system efficiency,and champion continuous operational quality.
• Demonstrated proficiency with PostgreSQL and complex SQL design (query tuning, indexing, schema design, and stored procedures/functions).

Preferred or trainable/on-the-job qualifications:

• Direct experience with State of Utah IT governance structures, DTS partnerships, or child support / recovery systems.
• Proven track record participating in or leading federal compliance reviews (e.g., IRS Safeguard Reviews, Office of Child Support Services audits).
• Industry certifications…