Desktop Support Engineer University Libraries

Provides front-line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals across multiple platforms, including macOS, iPadOS, and Windows operating systems. Also responsible for responding to, documenting, and resolving service tickets in a timely manner. Duties also include ordering, configuring, inventorying and deploying systems throughout the Library and external supported locations as well as providing IT support for emerging technologies.

Must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalat or route them to appropriate IT teams or staff members.

The Support Analyst will also perform root cause analysis, resolve typical problems, and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices, and audio-visual equipment. This position may require independent work, sharing information across multiple departments, and assisting other IT professionals as well as staff and faculty with their work.

This position is required to work on campus full-time. Telecommuting will only be authorized for occasional/exceptional circumstances.

We seek qualified applicants who bring perspectives and experiences that will enrich and strengthen our organization and enhance our commitment to access and belonging. We welcome applications from candidates of all backgrounds, including those who may not have followed a traditional educational or professional path.

The University will not sponsor a work visa for this position.