Investigator at State

The Department of Commerce is looking for an organized, level-headed, hard-working, analytical professional to fill a vacant Consumer Protection Investigator position. This position offers medical, dental, and vision insurance from day one, 12 paid holidays, accrued vacation and sick time, plus much more!

* Telework is not available during training (a minimum of 12 months), then up to 3 days of telework may be approved if eligibility requirements are met.

In this position, as a neutral fact-finder, you will conduct investigations into allegations of individuals and businesses involved in activities that are in violation of Utah's consumer protection laws and regulations . You will work independently under general supervision and perform a full range of investigative assignments. Duties include, but are not limited to, the following:

• Conducting investigations. Interviewing consumers, business owners, witnesses, and other parties. Collecting and reviewing relevant evidence.
• Maintaining detailed records, typing case notes, preparing reports, and drafting legal documents.
• Interacting with consumers, businesses, attorneys, and other government agencies.
• Ensuring compliance with state statutes and rules.
• Facilitating resolutions of consumer complaints.
• Initiating legal action and negotiating settlement agreements.
• Presenting the Division’s case in administrative hearings, including calling witnesses and presenting evidence.
• Acting as an expert witness in administrative and judicial proceedings.
• Tactfully and calmly handling conflict.

We're looking for a professional who possesses:

• Exceptional communication skills, both written and verbal, including fast and accurate typing.
• The ability to effectively balance multiple priorities and cases in a dynamic environment.
• Strong analytical skills to accurately determine legal violations.
• Proficiency in using various computer, software, and web-based applications.
• Meticulous organizational skills for task and file management.
• A proven track record of handling sensitive data with the utmost confidentiality.
• The capacity to navigate confrontational and difficult situations with sensitivity, tact, and professionalism.

• Ability to touch type, quickly and accurately, without looking at the keyboard.
• Knowledge and experience with Microsoft Office Word and Excel.
• Adept at crafting clear, organized, and grammatically-sound written content.
• Ability to confidently deliver audience-appropriate presentations.

• Investigative experience or equivalent professional experience involving gathering and analyzing facts and evidence.
• Experience reading and analyzing statutes and other laws.
• Experience doing case work and managing a caseload within the last 10 years.
• Experience and ability to interview various parties to gather facts and/or evidence.
• Bachelor's Degree or Higher, or equivalent experience of four or more years of accomplishing long-term tasks and learning new information and skills, and applying them in your job duties.
• Preference may be given to current Utah Department of Commerce employees.

This position is eligible for a rich benefits package, generous paid time off, and a great work-life balance. You can learn more about the offered benefits here . For information about our division, please visit our website .

The Department of Commerce is the licensing and registration agency for Utah's professional and business community. We provide oversight of business registrations, trademarks, Uniform Commercial Code filings, professional licensing,
consumer protection
, public utilities, securities, real estate and residential mortgage lending.

3 medical plan options. Choose a Traditional or High Deductible Health Plan. There is an Opt-Out Cash Benefit option for those that have other medical insurance coverage.

5 dental plan options, with an Opt-Out Cash Benefit option for those that have other dental insurance coverage.

4 vision plan options under Eye Med or Opti Care

Employees who have any service credit with an employer covered by the Utah…