Senior Operations Manager, Inventory and Fulfillment

Bear Com is the largest distributor of wireless voice, data, and video solutions in North America, and North America's largest two-way radio channel partner for Motorola, with more than 40 years of industry leadership, partnerships with leading manufacturers including JVC Kenwood and Avigilon, and a network of 75+ branches across North America.

As part of the Bear Com family, Stone Security brings deep expertise in security integration, backed by partnerships with leading OEMs including Axis, Milestone, and LenelS2, and delivering top-notch services and products built on a foundation of excellence, innovation, and customer satisfaction. Together, Bear Com and Stone Security deliver communication, technology, and security solutions that help organizations operate safely, efficiently, and effectively – offering customers scalable solutions and employees the platform to build meaningful, high-impact careers.

POSITION SUMMARY: The Sr. Operations Manager is a multi-site operational leadership role responsible for inventory control, fulfillment execution, and process discipline across our Salt Lake City headquarters and national branch network. This role owns the material supply chain end to end, from open purchase order management and warehouse receiving through allocation and commitment of material to projects, fulfillment, cycle count integrity, and returns, and is accountable for the accuracy, availability, and velocity of material at every location.

This leader sets the standard for how material moves through the business, defines the operating procedures each branch follows, and holds the network accountable to them. Because branch personnel report through their local General Managers, success depends on leading through influence: establishing credibility with GMs and Branch Operations Coordinators, aligning them to a single operating standard, and driving adherence through data, clear expectations, and relentless follow-through rather than reporting lines.

Beyond daily execution, this role owns continuous improvement for the material supply chain, identifying bottlenecks, redesigning workflows, and driving the process and system changes that increase accuracy, shorten cycle times, and reduce cost to serve. You will partner closely with the Supply Chain Team, Project Management, Finance, and Branch Leadership to time material purchases against project-driven demand and to build a culture of measurement and accountability.

KEY RESPONSIBILITIES Inventory Management & Branch Coordination Own inventory accuracy, availability, and control across all branch locations, maintaining a single source of truth for on-hand and committed stock.

Serve as the primary operational partner to Branch Operations Coordinators, to maintain timely and efficient inventory movements from receiving, committing and fulfillment.

Establish and enforce consistent inventory standards, naming, locations, and handling procedures so every branch operates the same way.

Manage branch transfer orders, resolve stock imbalances, and identify slow-moving, excess, and obsolete inventory for disposition.

Warehouse Receiving, Committing & Fulfillment Perform daily warehouse receiving, verify inbound shipments against purchase orders, confirm quantities and condition, and ensure timely, accurate system entry.

Manage the committing of material to projects and sales orders so that allocated stock is protected and visible to project teams.

Maintain an organized, safe, and efficient warehouse layout that supports accurate picking and fast throughput.

Fulfillment Execution & Service Levels Own fulfillment performance across all locations, ensuring material is picked, staged, and delivered to install schedules complete and on time.

Establish and publish service-level expectations for receiving, commitment, staging, and transfer turnaround, and manage the network to them.

Sequence fulfillment against project need dates in partnership with Project Management, escalating material risk before it affects a schedule.

Drive throughput and reduce fulfillment cycle time, handling, and rework through disciplined execution and workflow design.

Open Purchase Order Tracking & Follow-Up Maintain and actively manage the open PO report, tracking every order from placement through receipt and close.

Follow up with vendors on acknowledgements, ship dates, backorders, and shortages, and escalate at-risk deliveries before they affect project schedules.

Communicate expected arrival dates and delays…