Director of Risk Management-Claims

Extra Space Storage is a leading institutional self‑storage company committed to providing exceptional storage solutions. We are seeking a dedicated and experienced Director of Insurance Claims to join our dynamic team and play a key role in managing property, liability and specialty claims processes.

The Director of Risk Management will lead the Risk Management Department’s claim’s function, overseeing the full lifecycle of property and liability claims to ensure timely and effective resolution. This role plays a key part in shaping departmental strategy by leveraging claim experience to refine policy forms, strengthen carrier relationships, and support favorable renewal outcomes.

The ideal candidate will take a proactive approach to optimizing claims processes, developing team capabilities, and driving performance through data and KPI management. The position requires strong collaboration across internal departments including Finance, Operations, Facilities, and Legal and oversight of external partnerships with TPAs, adjusters, engineers, brokers, and remediation vendors.

The position involves a hybrid work arrangement, with onsite attendance at our Salt Lake City metro area office expected at least once per week.

• Claims Management: Oversee and manage the property and liability claims processes, ensuring timely and effective resolution of claims.

• Team Leadership: Lead and mentor a team of claims professionals, providing guidance and support to ensure high performance and professional growth.

• Process Improvement: Develop and implement best‑in‑class claims management processes to enhance efficiency and reduce costs.

• Negotiation: Utilize strong negotiation skills to manage and resolve claims disputes effectively.

• Stakeholder
  
  Collaboration:
  
  Build and maintain relationships with internal and external stakeholders, including senior management, insurance carriers, adjusters, consultants, and vendors.

• Organizational Change: Drive organizational change by implementing innovative strategies and processes to improve claims handling and risk management. Use knowledge of policy forms to make recommendations to provide more comprehensive coverage.

• Data Analysis: Analyze claims data to identify trends and opportunities for improvement, and provide strategic insights to senior management.

• Compliance: Ensure compliance with all relevant regulations and company policies related to claims management.

• Education: Bachelor’s degree required; MBA, JD, or other relevant graduate degree strongly preferred.

• Experience: Minimum of 7‑10 years of experience in claims management, with expertise in either property or liability claims. Familiarity with both claim types is preferred. Proven track record in managing a claims team with high claims volumes, within a large commercial enterprise.

• Strong negotiation skills and the ability to resolve disputes effectively.
• Proven experience in building and improving claims management processes.
• Excellent leadership and team management skills.
• Ability to drive organizational change and implement innovative strategies.
• Strong analytical skills and the ability to interpret claims data.
• Excellent communication and interpersonal skills.