Director of People Operations
Listed on 2025-12-20
-
Management
Operations Manager, HR Manager
About Tava Health
At Tava Health, we believe mental health care should be as accessible and stigma-free as a checkup. We're reimagining the entire experience: from how people find a therapist to how providers deliver care, so more individuals can get the support they need, when they need it.
We’re a fast-growing team on a bold mission: to make high-quality mental health care available to everyone. If you’re passionate about using technology to solve meaningful problems and create lasting change, we’d love to meet you.
About the Role
As Tava grows from ~100 to 200+ employees, the quality of our people decisions will increasingly determine our success. We’re hiring a Director of People Operations to be our first full‑time People leader and to build a People operating model that scales with the company’s growth.
In this role, your primary focus will be enabling company performance. You will raise the bar for talent, help managers set clear expectations and invest deeply in their teams, reduce tolerance for underperformance, ensure people‑related risk is handled pragmatically and early, and build a culture where people are continuously growing and doing their best work — all with a clear focus on measurable business impact.
You will balance strategic leadership with hands‑on execution, working directly alongside our part‑time People Operations Manager. You will own the People operating system end‑to‑end and thoughtfully prioritize the things that matter most.
The ideal candidate is energized by building high‑performance teams while investing deeply in people in a dynamic startup environment. You are comfortable with ambiguity, bring clarity to complex people problems, and design practical solutions that scale with the business.
What You’ll Do
Lead and Build the People Function
Own the People function end‑to‑end, designing a lean operating model that scales with the business without unnecessary complexity or headcount.
Own and continuously improve the People tech stack and workflows (HRIS/ATS and related tools) to keep operations clean, reliable, and low‑friction.
Set clear priorities and strong defaults that guide day‑to‑day people decisions and reduce ambiguity for managers and leaders.
Raise the Bar for Talent
Own and continuously improve how we attract, identify, and hire high‑quality talent.
Partner with hiring managers to define what “great” looks like for roles and translate that into clear hiring criteria that improves decision discipline.
Use new‑hire performance and hiring manager feedback to refine and improve hiring quality over time.
Drive Employee Performance and Growth
Ensure strong onboarding that accelerates productivity, reduces early attrition, and clearly communicates expectations, culture, and how employees succeed at Tava.
Own the performance management approach, including review cycles and ongoing feedback, ensuring issues are surfaced and addressed early.
Create the systems, standards, and cultural expectations that support timely, pragmatic decisions on underperformance, including managing people out when appropriate.
Enable managers to retain and develop top performers by providing clear frameworks for growth, promotion criteria, and leveling.
Enable Stronger Managers
Equip managers to lead effectively by setting clear expectations, giving direct feedback, and building the skills and frameworks needed to coach, mentor, and develop their teams.
Design and deliver targeted manager training focused on hiring, feedback, performance management, and difficult conversations.
Coach managers through performance issues and conflict, helping them thoughtfully navigate sensitive situations, while ensuring people‑related risk is identified early and handled pragmatically, consistently, and with clean documentation.
Strengthen Culture, Recognition, and Connection
Reinforce company values, including through clear expectations, consistent decisions, and what is celebrated and rewarded.
Ensure company events, offsites, and team activities are well‑executed and reinforce connection and performance.
Establish meaningful recognition and appreciation practices, and ensure key milestones are acknowledged and…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).