Project Manager, Program ​/ Project Manager, Operations Manager

Project Manager

Boncom is a strategic marketing and consulting agency that exists to solve noble problems, promote positive behavior change, and build relevance for good causes. We develop innovative and strategic campaigns, both traditional and digital, and are fortunate to work for great organizations that are cause-oriented and who strive to do good in the world. Our staff comprises exceptionally talented team members who bring these clients’ meaningful messages to life.

As our Project Manager, you’ll control the activities of major client projects, ensuring schedules are set, budgets are maintained, deadlines are met, agency hours are properly utilized, and appropriate resources are engaged. This position is responsible for the status of assigned jobs at all times, creates reporting structures to keep the agency team and client informed, and ensures all work has been appropriately reviewed before client delivery.

You’ll work closely with Brand Directors and teams across the agency to execute large, complex, and often global projects.

• Bachelor’s degree in marketing, advertising, or related field is preferred.
• Minimum of three to five years of experience in project management or account management in a full‑service agency environment preferred.
• A strong sense of urgency, initiative, and drive to get things done correctly, with an emphasis on collaborating with all agency teams/resources to ensure client deliverables are done within scope and budget and are produced on time.

• PMP or equivalent project management certification.
• Experience managing projects with global scope, across multiple countries and languages.
• Track record of on‑time, on‑scope delivery of projects.
• Experience working with all different departments and teams in an agency, including creative, strategy, media, and others.
• Ability to pull and analyze your own metrics, including budget, burn rate, and hours allocations.
• Experience managing both internal and external (freelance) resources on the same projects.

• Estimate new projects or client scopes along with the management of these estimates.
• Help identify, onboard and manage third‑party contractors through the agency process.
• Ensure teammates have all needed information and assets prior to project initiation.
• Keep up‑to‑date project schedules, status reports, creative grids, Gantt charts, etc.
• Ensure all team members are included and appropriately engaged, including external resources.
• Manage the daily activity of all assigned jobs, ensuring priorities are set and deadlines are met.
• Work with agency client teams to confirm specs, closing dates and extensions as needed and files are delivered per the requirements of the project.
• Manage the day‑to‑day activity of assigned accounts, ensuring the work is successfully completed within time and budget parameters while meeting quality of work expectations.
• Work with discipline leaders to make team assignments for campaigns, initiatives and projects.
• Ensure the deployment of best‑fit internal and external resources, regardless of location by both personnel and department.
• Lead the cross‑functional team to develop project roadmaps, hours estimates and timelines; manage the team to the agreed‑upon roadmap, hours and timeline as proposed by the Account Director/Account Manager.
• Advise Account Director/Creative Director when a client request is outside of the existing scope.
• Ensure all necessary rights, clearances and authorizations are obtained, as outlined by the agency.
• Provide ongoing status updates on project timelines, budgets and hours to Account Director/Account Manager.
• Effectively and efficiently manage production budgets.
• Lead QA, checking all materials for accuracy and completeness.
• Effectively communicate project requirements to the appropriate teammates, including via job orders and change orders.

• Ensure all work has been appropriately reviewed internally before presentation to client.
• Meet/communicate with client on a regular basis and serve as client contact as appropriate; develop trust.
• Foster collaboration and positive conflict…