Repair Technician

Our client, a medical device service and repair organization, is seeking a Repair Technician to join their team. As a Repair Technician, you will be part of the Infusion Pump Service operations team supporting device repair, refurbishment, and complaint investigation work. The ideal candidate will have strong analytical thinking, a quality-first mindset, and the ability to follow detailed procedures while troubleshooting complex issues.

Job Title: Repair Technician

Location: Salt Lake City, UT

Pay Range: $27.04

Shift: Mon-Fri, 8:00AM-5:00PM

• Perform routine and complex repair, rework, refurbishment, and upgrades of medical devices.
• Troubleshoot and analyze customer device returns to identify root cause issues and support corrective actions.
• Conduct Level 0 and Level 1 PCI (Product Complaint Investigation) on a regular basis, coordinating with Senior Technicians, QA, Customer Service, and Global Complaint Management as needed.
• Document PCI, repair, refurbishment, rework, and labor/material tracking activities with technical accuracy and required elements.
• Use the device tracking system (Oracle) proficiently to ensure complaints are addressed and all results are properly recorded.

• High School diploma or GED equivalent; A.S. in a technical discipline preferred, or equivalent experience.
• 1-3 years of industry experience in high-tech manufacturing, service repair, or a related environment.
• Hands-on experience repairing electronic and/or mechanical equipment, including component-level diagnosis and troubleshooting.
• Comfort using repair tools and testing equipment (e.g., multimeters, oscilloscopes) and reading schematics/technical documentation.
• Strong communication skills and the ability to edit written process documentation as necessary, with a quality and results-oriented approach.

• Work that directly supports safe, reliable medical device performance through accurate investigations and repairs.
• Opportunity to build expertise in PCI analysis, device history investigation, and true root cause analysis to the component level when required.
• Hands-on growth through collaboration with Senior Technicians, QA, and engineering-focused activities such as out-of-box failures analysis and yield improvement.
• A structured environment where cGMP and Quality System Regulations (e.g., cGMP compliance) guide your daily work.
• The chance to contribute to process improvements by identifying and resolving process and/or product non-conformities with Manager and QA.

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)