Business Development Representative

About Glia

Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary Channel Less® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry‑leading 72 NPS.

We’re also certified as a Great Place to Work, with 98% employee satisfaction.

Location:

Hybrid – Salt Lake City, Utah (Lehi)

At Glia, our Business Development Representatives are pivotal to company success. As a Glia BDR, you will be a key member of our fast‑growing and high‑performing go‑to‑market team. You will communicate with potential clients via phone, e‑mail, social media, and other channels to build interest in Glia’s industry‑leading Unified Interaction Management technology platform.

We are seeking a results‑oriented, motivated hunter who is energized and eager to work with assigned Account Executives to build a qualified sales pipeline. You will handle both inbound and outbound business development, and become an expert at using the best lead‑generation and account‑based marketing tools to identify relevant contacts and craft accurate and targeted lists of prospects. You will conduct sales development best practices with e‑mail, phone, and social drips using outreach cadences to connect with new contacts.

• Be an expert using lead‑generation tools such as Sales Loft, Salesforce, Zoom Info, Sales Navigator, and other account‑based marketing tools to create accurate targeted lists of prospects.
• Follow best practices for sales development/business development with regard to telephone calls, Linked In, e‑mails, and conferencing calls with new prospects.
• Follow up on marketing qualified leads.
• Work with Marketing to craft follow‑up strategies for inbound leads.
• Work with assigned Account Executives in Sales to build outbound plans.
• Ask targeted, intelligent questions to speak knowledgeably with C‑suite and VP‑level executives.
• Coordinate meetings for Account Executives and log all activities in our CRM.
• Achieve monthly goals for meetings set and new pipeline opportunity creation.

• 1+ years of experience as a Sales Development Representative or Business Development Representative is a plus.
• Experience working in Banking, Insurance, Fintech, or other Financial Services is a plus.
• Fundamental understanding of the lead generation process is a plus.
• Experience in high‑growth technology organizations is a plus.
• Bachelor’s degree required.
• Desire to work in a fast‑paced, results‑focused business environment.
• Strong ability to establish rapport with a wide variety of potential clients and teammates.
• Driven, self‑motivated and positive personality.
• Demonstrated history of high achievement in previous roles.
• Ability to learn quickly and execute ideas.
• Excellent verbal and written communication skills.

Glia is an equal‑opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via .