Inside Sales Representative

You are proactive & impatient, but an amiable communicator. You are gifted at reading both people and situations effectively, priding yourself on your intuition. When faced with a difficult situation involving people, you have the ability to convert the unfriendly environment to a more civil atmosphere and influence others to cooperate. Those that know you would describe you as impatient, and mention that you can overwhelm others with your speedy delivery.

While you sometimes move too quickly, you enjoy "spinning plates" and thrive in an environment with lots of moving parts. You find it difficult to delegate until trust is earned, and may "test" others until they ve proven their worthiness at a given task. You re a detail oriented perfectionist who gets the job done.

We believe culture is the beating heart of every business. At Winsupply we pride ourselves on our familial, peer-to-peer work culture. We value a friendly and respectful work environment in which work-life balance is appreciated and supported. We believe that empowering local owners to make decisions based on their own expertise and experience promotes innovation. The next great idea can come from anyone.

At the same time, we believe in the power of counsel, mentorship and advice. Our area leaders are always available to help local owners make the best decisions for their Winsupply.

• Spirit of Opportunity
• Integrity & Professionalism

The Inside Salesperson’s primary responsibility is to sell products and render prompt and courteous service to customers over the telephone and in person. The Inside Salesperson must also support outside sales activity and work with all company personnel to ensure quality customer service.

• Prepare accurate and timely quotations on specific jobs as required by customers and outside Salespeople.
• Provide pricing, product, product substitutions, delivery, back-order and warranty information as requested.
• Handle special orders and non-stock item orders.
• Coordinate the return of merchandise with customers and warehouse staff.
• Prepare quotes for quantity orders, in writing if requested, and prepare submittal forms tailored to each customer’s needs.
• Inform customers of promotions and quantity purchase prices.
• Keep abreast of new products and apply knowledge of product usage in selling additional materials to the customer consistent with job specifications. Continually work toward achieving familiarity with entire product base.
• Investigate and resolve, if possible, customer inquiries and complaints.
• Maintain a consistent and positive customer service image when interacting with customers.
• Coordinate sales activity with shipping and credit departments.
• Keep catalogs and price lists up-to-date.
• Assist in training new sales personnel and attend company meetings as requested.
• Support sales activity in all other areas as needed, including Outside sales staff, Counter Sales, and Showroom Sales.
• Maintain a professional attitude and appearance at all times.
• The Inside Salesperson may become involved with other duties as assigned.
• Complete career track training in WIN University for Inside Sales.

• Excellent Communication and Customer Service
• Attention to Detail and Highest Level of Accuracy
• Sound Judgment, Problem solving, and Decision Making
• Superior Organizational and Time Management Skills
• Excellent Knowledge of Website and Internet Processes

• Must possess interpersonal skills necessary to effectively handle customers and vendors in a positive, service-oriented fashion
• Effective communication and organizational skills
• Education and/or experience in industry necessary to operate as explained above
• Effective understanding of the WISE system in order to produce sales quotes and other duties specific to your company
• High degree of math competency and ability to maintain arithmetic and statistical accuracy
• Ability to set priorities and work under minimal supervision
• Ability to perform a variety of tasks, often changing assignments on short notice

The performance of essential job functions for this position require both access to valuable…