Account Executive, Alumni

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Full Time Professional Salt Lake City, UT, US

At Kipu Health, we’re passionate about creating better paths to better patient care. Join us in our work to advance behavioral health care in our communities. Our innovative solutions support providers in treating addiction, eating disorders and many other behavioral health conditions. Our EMR, CRM and revenue cycle solutions help behavioral health facilities succeed in managing their patients’ entire care journey, but it’s through our people that we truly make a difference.

The Account Executive (AE) is responsible for new customer acquisition
within the behavioral health market. This role owns the sales process from first conversation through close, ensuring prospects clearly understand the ROI, operational lift, and outcomes impact
of our alumni engagement platform.

This is not a transactional SaaS sale. Successful AEs sell change
-helping treatment centers rethink alumni engagement, outcomes tracking, and post-discharge continuity of care. The AE must operate as a consultative seller who can diagnose gaps, connect technology to real-world workflows, and set clean expectations for implementation and activation.

• Identify, prospect, and engage behavioral health providers including treatment centers, detox programs, residential facilities, outpatient programs, and sober living organizations.
• Conduct research on prospective clients’ businesses, operational needs, alumni engagement gaps, and growth opportunities.
• Generate interest in solutions through cold calling, outbound prospecting, follow-up on company-provided leads, email outreach, and face-to-face meetings.
• Build, nurture, and maintain strong relationships with prospects and existing clients throughout the sales process.
• Cross-sell additional CRM, RCM, and platform solutions within the existing client base.

• Lead structured, discovery-driven sales conversations to understand client workflows, discharge processes, alumni program maturity, operational challenges, and revenue goals.
• Clearly articulate how the company’s platform, consulting services, CRM, and RCM solutions address client pain points and improve outcomes.
• Design and position tailored solutions aligned with each client’s readiness, resources, and long-term business strategy.
• Educate prospects on product features, benefits, and measurable ROI through presentations and live demonstrations.

• Become a subject matter expert on the company’s products, services, processes, and operations while staying current on behavioral health industry trends and news.
• Develop a deep understanding of the platform’s ability to drive alumni activation, outcomes tracking, operational efficiency, and revenue growth.
• Confidently communicate with operators, admissions leaders, marketers, and executive teams.
• Quickly learn and apply new product information in customer-facing scenarios while effectively handling objections and positioning value.

• Manage the complete sales cycle from prospecting and discovery through demo, proposal, negotiation, and close.
• Negotiate contract terms with clients and communicate finalized agreements to internal stakeholders.
• Coordinate with implementation and operational teams to ensure smooth client onboarding, aligned expectations, and successful handoffs.
• Maintain discipline around deal scope, pricing, and discount authority while…