Senior Leasing and Service Professional

The Senior Leasing and Service Professional leads the leasing function for the community, drives new lease production, coaches the leasing team, and ensures leasing and customer service standards are consistently met.

• Generate new leases and achieve monthly leasing goals
• Coach, motivate, and train leasing and service-oriented team members
• Oversee lead management, tour conversion, and follow-up execution
• Monitor leasing KPIs and identify improvement opportunities
• Maintain closing ratio in accordance with company standards and performance expectations
• Partner with onsite leadership on pricing, outreach, and marketing strategy
• Support escalated prospect or leasing issues
• Ensure compliance with Fair Housing and company sales processes

• Prior multifamily leasing experience
• Demonstrated sales success in customer-facing environments
• Leadership, coaching, or supervisory experience
• Strong communication and accountability skills

• 1–3 years of business-to-consumer sales experience
• College degree or equivalent relevant experience
• Experience managing leasing metrics and conversions

• Excellent leadership, coaching, and motivational communication skills
• Strong sales coaching and performance feedback abilities
• Ability to communicate leasing expectations, goals, and performance standards clearly
• Strong conflict management and customer service recovery skills
• Ability to present professionally to prospects, residents, and leadership teams
• Strong negotiation, persuasion, and closing communication abilities
• Ability to influence team performance through effective communication and accountability
• Strong collaboration and partnership skills across departments

• Advanced proficiency with property management, CRM, and lead management systems
• Ability to analyze leasing KPIs, conversion metrics, and traffic reports
• Strong Microsoft Office proficiency including Excel reporting functions
• Experience using digital marketing and outreach platforms
• Ability to manage online reputation and resident communication tools
• Ability to train and coach team members on operational systems and technology
• Familiarity with pricing, revenue management, and competitor tracking tools preferred

• Frequent onsite presence, tours, desk work, and customer interaction
• Weekend availability as business needs required

This job description is intended to describe the general nature and level of work performed by incumbents in this role. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be changed or assigned at any time based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Employment is subject to all applicable company policies and laws, including Fair Housing, safety, and nondiscrimination requirements.

We are dedicated to fostering an inclusive workplace where everyone feels valued. Beyond recruitment, we continuously refine our workplace practices to support our employees’ growth and success. We are also proud to support Environmental, Social, and Governance (ESG) initiatives across all Bridge properties and offices.

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability.
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability.
• Access to Mental Health & Well-Being service.
• 401K:
  Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate.
  * The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
• Paid Time Off:
  Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year.
• 11 Paid Holidays per year.
• Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or…