Customer Relationship Management Administrator

Job Description Fuel Customer Relationship Manager Build Relationships. Grow Accounts. England Carrier Services (ECS) is looking for a driven, relationship-focused professional to help retain and grow our fuel program customers.

As a Fuel Customer Relationship Manager, you will be working with current fuel program customers of ECS to maximize revenue for ECS along with value for our clients. You will connect with customers regarding their fuel purchasing habits and cross-sell other ECS products, assist clients with everyday questions, resolve problems, and maintain customer relationships.

The Fuel Customer Relationship Manager consistently demonstrates a positive and hardworking attitude, a continuous commitment to personal, organizational and process improvement and to build strong partnerships, one employee and one customer at a time, and by working in accordance with EL’s COACH Team core values.

If you're competitive, customer-focused, and enjoy building relationships while finding opportunities to grow accounts, we'd love to meet you.

Base salary of $45,000 with a monthly bonus potential of $1,500

Compensation Structure:
Benefits That Care :
Full medical, dental, vision, and 401k benefits.

Enjoy paid vacation, holidays, and sick days —we want you to thrive both at work and at home.

Recognition & Fun :
Expect tons of team-building activities, recognition, awards , and of course, plenty of food and celebrations along the way.

We believe in helping you grow— promotion opportunities are built into our culture.

Schedule:

Monday - Friday 7:00AM-4:00PM

• Retain current customers at 97% or better rate
• Increase revenue by improving fuel station network participation
• Proactively monitor client fueling trends to ensure full card/truck utilization of fuel program
• Identify opportunities to organically grow portfolio network gallons
• Create growth opportunities through carrier referrals

• Maintain 97%+ customer retention
• Increase fuel program participation and network gallons
• Maximize fuel card and truck utilization
• Generate opportunities through customer referrals
• Build strong, long-term customer relationships

• Strong background in sales and customer service
• Experience managing customers or account relationships
• Bachelor's Degree Preferred, But Not Required
• Bilingual preferred, but not required

• Customer-focused and relationship-driven

England Logistics does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual preference, genetic information, or any other segmenting factor protected by law.