Resident Advocate Job Salt Lake City area,Utah USA,Social Work

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community.

We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFITS

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

Health Care Plan (Medical, Dental & Vision)
HSA, FSA, HRA (We reimburse part of your deductible!)
Retirement Plan (403B with TRH contribution and match)
FREE Life Insurance for employees
Paid Time Off (Vacation, Sick & 12 Public Holidays)
One Floating Holiday Per Year
Free Short Term & Long Term Disability
Employee Assistance Program
Free Training & Development
Tuition Assistance for a wide variety of classes!
Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary

The Resident Advocate is essential to creating a safe, supportive environment for residents. This roleprovidescompassionate guidance on property rules,assists with conflict resolution, and delivers trauma-informed crisis intervention. Key responsibilities includemaintainingaccuratedocumentation, collaborating with community partners, and upholding best practices. The ideal candidate will be highly adaptable, organized, and deeply committed to serving vulnerable populations with professionalism and empathy.

* Applicants mustbe authorized towork for ANY employer in the U.S. We areunable to sponsor or take over sponsorship of an employment visaat this time.

* This is an in-person position.

Location
Palmer Court Reports to
Assistant Property Manager & Staff Supervisor Position Status
Full-Time Shift

Swing Shift 11PM-7:30AM

Pay Grade and Starting Rate
Grade 4/$16.80/hour FLSA Status
Non-Exempt Essential Duties and Responsibilities

Provide excellent, trauma-informed customer service to residents, their families, guests, donors, vendors, community agencies, and staff.

Work effectively with diverse clients by being culturally responsive and approaching individuals from all racial, socio-economic, and ethnic backgrounds with respect and openness.

Consistently apply a Trauma-Informed Care perspective when interacting with individuals who have experienced trauma.

Provide crisis intervention as needed, including determining when to elevate situations to other staff, administration, or authorities.

Provide clear, specific, and consistent information to residents, including instruction on property rules and procedures.

Monitor resident activities to ensure the safety and security of residents, volunteers, and staff.

Assist in mediating and resolving conflicts that arise among residents.

Assist in maintaining a clean and safe facility by identifying special needs and reporting them to a supervisor.

Perform regular rounds of the building to proactively check for safety and security concerns.

Draft detailed incident reports, maintain accurate records of resident and guest activity, and keep a precise shift log.

Attend mandatory agency trainings, including Trauma-Informed Care,Housing Focused, De-escalation, Suicide Prevention, CPR, and more.

Participate in emergency drills and environmental safety activities, as required.

Follow all agency protocols for security, safety,…


Increase/decrease your Search Radius (miles)



Job Posting Language