Advocate

Job Summary

The Housing Advocate team member provides compassionate and professional support to individuals experiencing homelessness, ensuring they receive the resources and assistance needed during their stay. This role requires strong communication, crisis intervention skills, the ability to regulate activities within the shelter, collaboration with emergency services, and a commitment to maintaining a safe and welcoming environment. Advocates observe shelter operations, maintain professional boundaries, and assist with facility upkeep while providing clear guidance to vulnerable guests.

Successful candidates serve as a trusted point of contact for guests and collaborate with staff and community partners while upholding trauma‑informed care.

• Gail Miller Resource Center (GMRC) – Medically Vulnerable Population (MVP)
• Connie Crosby Resource Center (MFRC)
• Pamela Atkinson Resource Center (PARC)
• Family Interim Non‑Congregate Children’s Housing (FINCH)

Reports to: Housing Advocate Supervisor

Position Status: Full‑Time, Part‑Time

Shift: Day Shift (7:00 am‑3:30 pm), Swing Shift (3:00 pm‑11:30 pm), Graveyard Shift (11:00 pm‑7:30 am)

Pay Grade and Starting Salary: Grade 4, $16.80/hour

FLSA Status: Non‑Exempt

• Operate as part of a team that strives to serve the unsheltered in our community while working together with multiple shelter departments.
• Deliver respectful, trauma‑informed customer service to guests accessing shelter and needing resources.
• Uphold shelter guidelines and procedures and help regulate activities at the shelter.
• Provide specific information about guidelines and procedures with clear communication.
• Maintain a clean, safe, and organized facility by performing routine cleaning tasks, including sweeping, mopping, and sanitizing bio‑spills, identifying and reporting special needs to supervisors, and preparing work spaces for the next shift.
• Support pest control efforts, as needed.
• Assist in dorm cleaning and guest belonging management, including bagging and moving clients’ belongings.
• Answer phones, take messages, and respond to the public with direct inquiries.
• Follow and support the instructions of the Shift Supervisor and Team Lead.
• Document incident reports, guests stay, bed management, and maintain accurate records.
• Ability to train other staff members, as assigned and needed.
• Attend mandatory agency trainings, including Trauma‑Informed Care, Housing Focused, De‑escalation, Suicide Prevention, CPR, and more.
• Participate in emergency drills and environmental safety activities, as required.
• Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
• Other duties as assigned.
• Reasonable accommodations may be considered to enable all individuals to perform these essential functions; please still apply.

• Assist and resolve conflicts among guests using de‑escalation techniques.
• Document incident reports.
• Maintain records of resident stays and maintain an accurate shelter log using Excel and other computer programs.
• Collaborate with EMS and Law Enforcement during crises to provide support to our guests.
• Work with and assist vulnerable populations with dignity and respect.

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
• Implement Housing Focused principles, risk‑management strategies, and high‑access services foundational to our mission.
• Maintain healthy boundaries using trauma‑informed approaches in all interactions.

* Must pass a pre‑employment background check and drug screening.

• High School Diploma or GED preferred.
• Experience working with diverse and/or vulnerable populations preferred.

• Demonstrate emotional regulation skills to remain calm and composed during high‑pressure situations, maintaining professionalism in all workplace interactions.
• Manage multiple tasks calmly in a fast‑paced and…