Member Service Representative Lead; Teller

Member Service Representative Lead (Teller) page is loaded## Member Service Representative Lead (Teller) locations:
Salt Lake City, UTtime type:
Full time posted on:
Posted Yesterday job requisition :
R18980#
** Please reference the schedule and minimum qualifications listed below before applying.
** If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at  option 1 or email  and every reasonable effort will be made to accommodate your needs in a timely manner.#
** Job Summary
** Assist in the supervision of MSRs to process teller transactions and balance accounts, ensure quality service while achieving sales and quality objectives. Maintain compliance with credit union operational policies and procedures to meet the needs of the members.#
** Job Description
**** LOCATION
* * Sugarhouse - 21st South Branch:2060 East 2100 South  Salt Lake City, UT 84109
** SCHEDULE
* * Full Time;
Monday – Friday 8:40am – 6:15pm;
Saturdays 8:40am – 2:15pm  Day off during the week when a Saturday is worked At Mountain America, we are committed to taking care of all our employees.
-Starting competitive pay of $17.00 per hour and can increase depending on experience, plus incentives  
-Performance reviews with opportunities to increase compensation  
-Excellent medical and dental benefits with minimal employee contribution (full time employees)  
-Paid time off, volunteer time off, and paid holidays  
-Matching 401K  
-Tuition assistance  
-Professional development  
-And more!

To be effective, an individual must be able to perform each job duty successfully.
* Exhibits outstanding member service skills (AAA) and exemplifies MACU values and philosophy while fulfilling responsibilities as a supervisor
* Oversees MSR operations to ensure teller transactions are processed correctly and in a timely manner
* Responsible for coaching the  MSR’s on AAA and ensure quality member service within the branch
* Assists Branch Management in developing methods to track and measure MSR productivity, accuracy, sales and service
* Responsible for conducting the monthly and quarterly certifications
* Responsible for the maintenance and balancing of the cash, Vault, ATM, various MSR logs and all branch cash operations
* Effectively and accurately performs MSR duties in accordance with established policies and procedures as needed to assist in serving the members
* Balances cash drawer daily
* Assists in the daily operations of the branch
* Represents the credit union in a professional manner, both in dress and in actions
* Creates and maintains the MSR schedule
* Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
* Performs other duties as assigned
** KNOWLEDGE, SKILLS, and ABILITIES
** The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
** Experience
* * At least two years of branch or related experience
** Education
* * High school diploma or equivalent~
** Licenses, Certificates, Registrations, Trainings
*** Must meet all Branch Progression training expectations of an MSR II
* Items to be completed generally within the first six months:  + MAU Financials  + New Account Training  + Understanding the Generations Training  + Branch Mentor Training
** Computer/Office Equipment Skills
*** Basic computer operating skills
* Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
* Symitar experience
* Type a minimum of 35 words per minute preferred
** Managerial Responsibility
** Has supervisory responsibilities that are usually partial or part time, and/or restricted to assigning work and supervising the efforts. Trains and coaches members within their team.  Much of the time is spent performing work of the type supervised.  May assist in giving input on candidates for employment,…